Venue access information. (Alban Arena, St Albans)

Wheelchair users 

There is level access at the entrance of the Arena and there is wheelchair access throughout ground floor. They do not have automatic doors aside from the entrance.

Please note they do not have a lift.

Disabled toilets are situated on the ground floor by our Box Office and Kiosk bar. 

Please note that customers displaying blue badges may park on the double yellow lines adjacent to The Alban Arena for up to three hours.

As with all concessionary tickets, proof of status will need to be shown by accompanying carers. Exceptions to this may be made at the discretion of the management at the time of booking. 

There is a Changing places facility located next to the toilets by the Civic Centre Car Park. Pass can be collected from the Civic Centre during its opening hours. 

Hard of Hearing:

Download Williams AV Wavecast App.

• Download the Williams AV Wavecast App.
• Connect to the Wavecast Wifi network. (this will have no Internet Access)
• Open the app and select what you want to listen to. 
• Enjoy the show!

Once connected, the ticket holder must ensure their phone is connected to their aid and the aid is the selected audio output. The app will only work within the auditorium.

Certain performances are signed for the hard of hearing. For information on our next relaxed, BSL signed and captioned performances please get in touch.

Using AccessAble you should be able to find access details for the venue and Alban Arena guide.

Guide and Hearing Dogs

Your guide or hearing dog are welcome: please advise the Box Office at time of booking. Available on request our brochures are available in both large print and audio formats. Please contact the Box Office for you copy

Accessible Brochures

Available on request our brochures are available in both large print and audio formats. Please contact the Box Office for you copy

Venue Layout

If you wish to see the layout of our venue or to better accommodate yourself please click here.