Venue access information (The Old Vic, London)

The Old Vic aims to be welcoming and accessible to all. We are committed to making your visit as easy and enjoyable as possible. Our theatre is nearly 200 years old so there are a few areas where access is restricted by the building’s physical layout but we will always do all we can to welcome you.  

Please let us know directly on access@oldvictheatre.com if there is anything we can do to improve the quality of your visit.

Booking:

For booking, information and help, please contact 0344 871 7628. To ensure the best choice of seats, we advise you to book in advance. We can send your tickets before the performance. Concessions are available for disabled patrons – please ask for details when booking and mention if you require a particular seat. All concessions are limited and subject to availability.

Wheelchair Access:

There are two spaces for wheelchair users in the Stalls. Please inform Box Office at the time of booking if you require one. When you arrive at the theatre, please make yourself known to a member of the front-of-house team (the main entrance is staffed from at least one hour before the performance). You will be escorted to the Webber Street side of the building where there is ramped access leading directly into the Stalls. Entry to the auditorium is not possible until approximately 30 minutes before the start of the performance, although we will accommodate any special requirements where we can. There is an accessible toilet close to this entrance.

There are four steps from the street up into the foyer and Box Office. Handrails are available on either side of the entrance. From the foyer there are three steps into the Stalls (without handrails). There are 29 steps to the Dress Circle and a further 20 steps to the Lilian Baylis Upper Circle. Regrettably there is no step-free access to the foyer, Box Office or bars. Please contact a member of staff if you require any assistance during your visit.

For Visually Impaired patrons:

If you have an assistance dog that you would like to bring into the auditorium, please let the Box Office know when booking and we will offer an aisle seat if available. We will also advise you of any special effects in the production that might affect your dog’s comfort. If you prefer, our front-of-house staff will be happy to take care of your dog during the performance.

Audio described performance: Tue 8 Jan, 7.30pm, touch tour at 6pm

For Hearing Impaired/Deaf patrons: 

Captioned performance: Thu 10 Jan, 7.30pm

To book tickets please use Text Relay, which is a free service (you only pay for the cost of the call to the venue) on18001 0844 871 7628 (text phone users). For further details please log onto Text Relay. The auditorium is fitted with a Sennheiser Infrared System. Two types of hearing device are available: headsets for people who don’t use hearing aids but would like amplified sound; or neck loops for use with a hearing aid by switching it to the ‘T’ setting. If you have a digital hearing aid, please ensure that the ‘T’ setting is available. Headsets should be collected from the cloakroom in the main foyer before the performance. A returnable deposit of £5 is payable. Please inform the Box Office when booking if you’d like to make use of the system so we can advise on where best to sit.