Venue Access Information (De Montford Hall, Leicester)

There is level access on the ground floor to the auditorium, box office, bars, kiosk, public seating areas, accessible toilets and Changing Places facility. There is lift access to the first floor circle bars, circle seating and accessible toilet. The box office and Victoria Suite bar have low-level accessible counters.

Assistance dogs
Assistance dogs are welcomed. The front of house team offer a dog sitting service if required but this must be booked in advance.

Accessible toilets
The hall has three accessible toilets and a Changing Places facility. The Changing Places toilet is open at the hall to anyone with profound disabilities and who needs additional space and support for changing. The room contains a hoist, an adjustable changing bed, a toilet and an adjustable wash basin – with enough space for carers and mobility vehicles. A radar key is required to access these facilities; please speak to a member of our front of house team if you don’t have your own key.

Visiting the hall in advance
If it would be beneficial for you to visit the hall in advance of booking or attending a performance, then the venue are happy to accommodate this.

Drop off and pick up point
This is available at the front entrance to the hall, off Granville Road. Just speak to the member of our front of house team positioned on the main gate.

Hearing loop
Customers using a hearing aid with a ‘T’ switch can collect a receiver and loop from box office. These are available on a first come, first served basis.

Accessible parking
This is available at the front of the hall for blue badge holders and is free. However, spaces are limited and we strongly advise booking in advance.