Duke of York's Theatre Access
Access Booking line: 0800 912 6971
The Duke of York’s Theatre has two dedicated Access Champions. Please contact them directly with any queries you may have.
Deputy Box Office Manager
The Duke of York’s Theatre entrance is on street level where the box office, cloakroom, main foyer area and access toilet are located. The seating design incorporates two wheelchair spaces in the Royal Circle (level access), with an accompanying companion seat. Alternatively, the patron can transfer into a designated transfer seat in the Royal Circle (level access), while the wheelchair remains in the foyer with front of house staff. Please note that when sitting in the wheelchair spaces there is a restricted view but when using a seat transfer there is a clear view to the stage. Due to the listed design of the theatre, the auditorium can only accommodate a maximum of two wheelchairs per performance.
Wheelchair Space Measurements
Royal Circle Right (when looking at the stage): 85.5cm / 33 ¾ inches wide.
Royal Circle Left (when looking at the stage): 91cm / 35 ¾ inches wide.
The Duke of York’s Theatre has a sound amplification system called MobileConnect. MobileConnect is a new system from Sennheiser which operates on WiFi signal. You can use a venue device to connect to the signal or alternatively, download the MobileConnect app to your own android or apple device. This system can operate with a hearing aid if required. If you would like to use MobileConnect, please speak to a member of staff when you arrive at the theatre.
The Duke of York’s Theatre offers captioned performances in association with STAGETEXT. Captioning converts the spoken word into text that provides people with hearing loss access to live performance. In captioning, the words appear on a screen at the same time as they are sung or spoken. Captions also include sound effects and offstage noises. For more information visit www.stagetext.org.
Captioned performance dates are announced once scheduled with each show.
A maximum of two guide dogs can be admitted per performance to patrons booking an aisle seat. If preferred, front of house staff can look after the guide dog in the foyer during the performance.
The access toilet is to the right hand side of the main foyer area (level access), opposite the auditorium right entrance to the Royal Circle. Please note: The dimensions of this toilet are 87.5cm wide and 135cm deep.