Accessible toilets are available on all levels in both the Theatre and Conference Centre
There is a dropping off point at the main entrance with plenty of room to disembark safely.
In the car park at the rear of the building (Mostyn Broadway) there are 18 designated disabled parking spaces; parking is free for disabled badge holders within these spaces.
There are wheelchair spaces at Stalls level in all of the performance areas. All public areas are also fully accessible for Wheelchair users.
Wheelchair Transfers: If there are no allocated wheelchair spaces available within the auditorium then the venue can accommodate the transfer of some patrons to theatre seats, this must be done by calling the Box Office who will advise on the best seating for this.
Motorised Wheelchairs: these are not permitted in the auditorium.
Wheelchair Hire: A very limited number of wheelchairs may be available for patrons to access the auditorium, these must be booked ahead of arrival at Box Office.
Patrons who are deaf or who have hearing loss
Infra-red & induction loop hearing systems. If you’d like a receiver for the infrared amplification system, just ask at the cloakroom.
Patrons who are blind or visually impaired
The venue's season brochures can be provided in Large Print, Audio CD format or Braille.
Assistance Dogs: If you have an assistance dog, please advise the venue Box Office at the time of booking and they can then allocate the most appropriate seating for you or make adequate provision to care for your dog during the performance.
Audio Described Performances Audio-description in theatre is a live verbal commentary delivered between the dialogues on the visual elements of a production as it unfolds. The description gives only the essential information that a visually impaired patron might miss.
Touch Tour For most audio-described performance the venue do, they have a Touch Tour that precedes the show. The Touch Tours allow visually impaired patrons the opportunity to familiarise themselves with the set, props and costumes.
BSL Interpreted Performances A number of performances and events are British Sign Language interpreted. The venue Box Office team can advise the best seating to take advantage of this offering.
Captioned Performances Captioning is similar to television subtitling and gives deaf, deafened and hard of hearing people access to live performances. The actors’ words appear on a display unit at the same time as they are spoken or sung. Speaker names, sound effects and off stage noises are also shown.
Relaxed Performances Are specifically designed to welcome people who will benefit from a more relaxed performance environment, including people with an Autistic Spectrum Condition, sensory and communication disorders, or a learning disability. The venue aim to make the events as inclusive as possible for families so they are open to all, even if you don't need the adjustments made for relaxed screenings. There is a relaxed attitude to noise and movement and some small changes made to the light and sound effects, the venue keep the lights on low and turn the volume down slightly.
Dementia Friendly Screenings For people with dementia, memory loss and their family, friends and carers but is open to the general public. The screenings have a relaxed atmosphere so that people are welcome to move around and come and go as they please. Each screening includes an interval with live entertainment. * Please note that pastoral care is not provided at these events. A friend, family member or carer must also attend.