Venue access information (Birmingham Town Hall)

We have a dedicated phone number for disabled visitors. To book tickets or enquire about facilities, please call 0121 780 4949.
You can also email us at boxoffice@thsh.co.uk to request tickets, and we’ll contact you to complete your booking. Please do not send credit card details via email. If you need the assistance of a companion to attend an event, you’re entitled to a free companion ticket as part of our Access Scheme. Assisting Companion tickets are available for the majority of Town Hall and Symphony Hall events. However, there is a limit on the number available for each show, so we advise you to book early where possible.
Wheelchair Seating
Town Hall and Symphony Hall are accessible to wheelchair users, and there are various positions where you can sit.

We are very aware that we can offer wheelchair seats/positions only in selected parts of our venues because of the seating configurations. As we appreciate that these seats may not be in your preferred areas, we guarantee you the best available wheelchair seat/position at the lowest possible price.

It is very helpful to know whether you prefer to transfer from your wheelchair to a seat or remain in your wheelchair for the performance. If you need to borrow a wheelchair to transfer from the main entrance to your seat, please ask a member of staff when you arrive.

Step-Free Access
Lifts are available to access the upper levels of Symphony Hall, but there are steps in the auditorium on all Levels, including the Stalls.
In Town Hall there are stairs when you enter the Circle, and you need to descend these for all rows except A. If you need flat access to your seat please ask when booking.

Accessible Toilets
Accessible toilets are available on Levels 3, 5 and 5a of Symphony Hall and on all levels at Town Hall. Please note that there is no accessible toilet on Level 4 of Symphony Hall, although lifts are available for easy access to other levels. Some toilets at Symphony Hall require a RADAR key – please ask a member of staff if you do not have your own RADAR key.
Guide dogs are very welcome. You can keep them with you in the auditorium during the event, or we will be happy to look after your dog in the foyer while you enjoy the performance. Please ask a member of staff if you would like help getting to your seat.
To browse upcoming events, request a free What’s On CD guide. Call 0116 249 8839 or write to: VISTA Sound Services, 2 Rutland Close (off Gwendolen Road), Leicester Forest East, LE3 3PW Town Hall is equipped with an induction hearing loop. You will need to switch your hearing aid to the T position to make use of this system.
Town Hall has 3 disabled parking bays next to the building which can be reserved by contacting Town Hall Stage Door on 0121 644 5039

Please visit http://www.paradisebirmingham.... for further information about the road works and how this may affect your travel.
Town Hall does not have a coach drop off facility. The closest road where coaches can drop off is Hill Street.
Please note: Blue Badge parking and drop-off requests are only available 90 minutes in advance of each performance. The facility for Symphony Hall bookings is manned by the ICC Security team. If there is no Security member present during this time then please ring the buzzer. We offer parking facilities for disabled visitors and Blue Badge holders. This can be arranged at the time of your original booking and must be done at least 24 hours before your visit. Subject to availability. Please contact the Box Office on 0121 780 4949 or email boxoffice@thsh.co.uk. We’ll need your Blue Badge details, vehicle registration number, concert date, contact name and telephone number.

For detailed information about Blue Badge parking in Birmingham, please visit Birmingham City Council’s Blue Badge parking page or call 0121 303 6644.