ACCESSING THE VENUE
There are wheelchair spaces on all levels and two lifts to provide access to all levels both front and back of house. We regret that wheelchair spaces cannot be booked online; please contact the box office to book.
A dropped counter is available at the Hippodrome box office and bar.
There is a drop-off point located on Tannery Yard.
If you require any advice regarding access to the venue please contact the box office.
LIFT DIMENSIONS
Main lift to all floors:
Door width: 90cm
Lift depth: 142cm
Lift at rear of stalls to top of Dress Circle and the Education Space:
Door width: 90cm
Lift depth: 146cm
ACCESSIBLE TOILETS
Accessible toilets are located on every level.
ASSISTANCE DOGS
Guide, hearing and other assistance dogs are welcome.
HEARING ASSIST EQUIPMENT
We have a radio frequency hearing system installed throughout the auditorium with individual headsets available on request when booking.
ESSENTIAL COMPANION TICKETS
People who require an essential companion to accompany them to the theatre in order for them to access the venue, due to their disability, illness or other condition will receive a FREE essential companion ticket. Qualifying documentation is required if signing up to our Access Scheme.
Qualifying documentation
- A letter confirming receipt of Disability Living Allowance (DLA) - if theatregoer is aged under 16.
- A letter confirming receipt of Attendance Allowance
- A letter confirming receipt of Personal Independence Payments (PIP)
- CredAbility Access Card (with +1 symbol)
All essential companions must be aged 16 or over. Only one essential companion ticket is available per disabled customer.
If a customer does not have access to any of the required evidence above but feels that they require an essential companion ticket to be able to attend the theatre, they can approach our box office manager to discuss their individual needs.
INFORMATION IN OTHER FORMATS
Darlington Hippodrome will provide information in other formats on request.
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