access@nimaxtheatres.com - 0330 333 4815 - Wheelchair user access is provided using a platform lift to the Stalls. Please report to the main entrance on arrival and a member of staff will accompany you to the wheelchair access entrance. Maximum weight is 300kg. Stalls Q1 and Q22 can be removed to provide wheelchair spaces. To access the auditorium there are 22 stairs to the Stalls and 12 stairs to the Dress Circle. There are a further 11 stairs down to the stalls bar. There is a fully adapted unisex toilet in the Stalls. The theatre bars are located in the Stalls, Grand Circle and Balcony. A member of theatre staff will offer assistance purchasing beverages on behalf of customers. Programmes and Ice Creams are available in the auditorium. The theatre is fitted with a Williams Sound hearing assistance system. Headsets are available on a first come first served basis. Guide dogs and hearing dogs are welcome. For comfort we recommend purchasing a seat on the end of a row. Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended. For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/theatreland Wheelchair user access is provided using the AAT Major Stair Climber.
The stair climber accommodates manual wheelchairs up to 66cm (26 inches) wide and 89cm (35 inches) deep including any footrest. The maximum combined weight the Stair Climber can accommodate is 190kg (30 Stones) when distributed evenly across the wheelchair. Electric wheelchair users may be asked to transfer into the theatre’s manual wheelchair on arrival if the theatre staff consider the electric wheelchair unsuitable for transportation on the Stair Climber.
Electric and manual wheelchair users are requested to contact our Access Team via phone or email ahead of purchasing tickets to discuss specific requirements and to book the use of the Stair Climber.
We ask that all patrons requiring the use of the Stair Climber arrive at the theatre 45 minutes before the start of the performance.
Stalls N1 and J14 provide wheelchair spaces, with companion seats adjacent.
Follow this LINK to watch a short video clip of the Stair Climber in action.
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