Accessible parking
The theatre has five accessible parking spaces available outside the Theatre and these must be booked in advance.
You can book a space online whilst buying your tickets if you are signed up to our Access For All scheme, over the phone or in person.
There are now more spaces for blue badge holders in St Mary’s Car Park directly next to the exit. There is level access and good lighting to leave the car park across the bridge and when you arrive at Balkerne Gate.
Please note there is no parking for standard or blue badge holders around the theatre or within Balkerne Gate.
Drop off/pick up point
There is a drop off point directly in front of the box office and the Jumbo Water Tower for safe transfer.
When you are ready to leave our Customer Experience staff would be happy to call you a taxi. There is a safe comfortable space to wait in the box office area with level access to the pickup area.
Accessible toilets and changing facilities
The theatre has accessible toilets on the ground and first floor front of house and then other loos on each floor adjacent to our rehearsal spaces, meeting rooms and offices.
They have a standing aid available for use. Sadly, due to space limitations and planning constraints it was not possible to build a Changing Places facility. However, the theatre does have a Mackworth Essentials 180 standing aid available for customer use. Do ask a member of our Customer Experience team and they would be happy to help. Please allow time to move within the building to access this facility, especially at busy times.
In addition, the theatre has two accessible showers and further changing facilities and dressing rooms available backstage if needed.
Assistance dogs
The theatre welcomes Assistance Dogs at all performances and it’d be great if you could let them know if you’ll be bringing an assistance dog in your Access For All scheme settings or by giving them a call so they can be prepared for your visit.
Assisted listening
An assisted listening system is available in the main theatre and studio space for all performances. The system is suitable for use with or without a hearing aid. This can be booked online, over the phone or in person, free of charge and they can also take calls using Text Phone systems.
The headsets will be available for collection from the Cloakroom.
They also have induction loops at the box office, in the bar and all rehearsal and meeting rooms including the creative engagement studio.
Breakout space
If you or a member of your party ever need a breakout space, then ask a member of the Customer Experience team who will be only too pleased to help and show you where to go to relax.
Additional support
The theatre has a range of other support and equipment available if ever you need it. Don’t worry if you run out or have forgotten your own, they more than likely have what you need.
This might include a manual wheelchair, blankets, noise reducing headphones, paper straws, towels, additional cushions or seat risers.
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