Art and culture is for everyone. But if you have an impairment or a specific access requirement, often enjoying a visit to a theatre or an arts centre can be more complicated than just booking tickets and choosing what to wear.
Hynt is a national scheme that works with theatres and arts centres across Wales to make things clear and consistent. It’s also a resource for anyone who needs specific access information to plan a trip to the theatre.
We are part of the Hynt scheme as we believe it offers our customers the very best practice in fair ticketing policy and accessibility.
Hynt is a Membership Card
Hynt cardholders are entitled to a ticket free of charge for a personal assistant or carer at all the theatres and arts centres participating in the scheme. Click here find out whether you or the person you care for are eligible for a card or click here to apply.
Hynt is a Resource
www.hynt.co.uk provides a range of useful information and guidance on the scheme and how it works. It’s also a resource for anyone interested in information or news around access and the arts. The site features listings of all accessible performances as well as providing up to date venue information to help you plan your visit.
We will be happy to talk you through the scheme and our part in it. If you would like to speak to a member of Theatr Clwyd staff, please contact 01352 701521
Wheelchair Access
Wheelchair Access
Theatr Clwyd is accessible to wheelchair users via a ramp and touch pad door at the main entrance. There is a lift to all floors, with accessible toilet facilities on the ground and first floor. Wheelchair spaces are available in all our venues and should be booked via the box office by phone or in person. The tunnel linking the covered car park and the theatre is not wheelchair accessible.
Parking
We have designated disabled parking spaces at the front of the building for Blue Badge holders.
Hearing Impaired
Ticket Reservations
We have a text message facility for customers who are deaf, or have a hearing impairment to be able to contact us to reserve tickets. The number is 07707 098902.
Loop System
We have an induction loop system in all our venues.
Captioned Shows
During Captioned performances (by Stagetext) the words will appear on screen positioned in the auditorium at the same time as the actors speak so that people with a hearing loss can understand fully. For the best seats to view Captions please contact the Box Office on 01352 701521, or [email protected]
Visually Impaired
Described Shows
Described Performances are provided for most Theatr Clwyd productions. Audio Description is a commentary that describes body language, expressions and movements, making the performance clear through sound. A ‘touch tour’ of the stage is available before the performance starts. A touch tour is a free, supplementary event for anyone with visual impairment who has purchased a ticket. It’s a chance to visit the set, meet the actors, feel the props and costumes and enhance your enjoyment of the show. It will be 1 hour prior to the performance.
Cinema
Audio description and soft subtitling are provided where available from the distributors. Screenings with this facility will generally be on Saturday afternoons and Tuesday evenings. Please check with the Box Office on 01352 701521.
Large & Braille Print
Copies of our season brochure are available in both large print and braille. For more information please contact Box Office ( [email protected] )
Relaxed
Relaxed Shows
Our Relaxed Performances are for adults and children with Autism, Alzheimer’s, Dementia, Learning Disabilities and Sensory and Communication Disorders. These performances are adjusted to make the experience less stressful and more enjoyable.
Typically changes will include:
- House Lights not being lowered as much as usual
- Volume reduction
- Removal of some special effects
- Adjustments to the script
- No restriction on coming and going during the performance
- A designated chill-out area/room
Tickets are priced at £15 (concessions available). To book please call our Box Office on 01352 701521. Please note that to ensure these tickets are used only by theatregoers who require a Relaxed Performance they will not be available via online sales.
Contact Us
For more information please contact Box Office ( [email protected] )