If your booking has gone through successfully but you have not received your e-tickets within an hour of booking, don't worry. Make sure you have checked your junk, spam or other folders or tabs (like the 'Other' inbox in Outlook or the 'Promotions'

If your booking has gone through successfully but you have not received your e-tickets within an hour of booking, don&apos;t worry.Make sure you have checked your junk, spam or other folders or tabs (like the &apos;Other&apos; inbox in Outlook or the &apos;Promotions&apos; tab in Gmail). E-tickets arrive as attachments and this can often mean they end up being flagged as spam by email providers. It is also worth making sure you&apos;ve checked all of your email accounts in case you used a different one to book.If you&apos;ve checked other folders and still cannot find your tickets then pop our friendly support team a call or email as soon as you can and we should be able to resend these for you. It can be useful to include your billing postcode when emailing to help in finding your booking. If you have an order number that is also &#xA0;very helpful to include.If you cannot find your e-tickets and it is the day of the show but it is outside of our opening times we strongly recommend you head to the event anyway. We supply all of the essential details of bookings directly to the venue so they should be able to help you in person. (Don&apos;t worry we only send the essential details of your booking so the venue can help, there is no personally identifiable information included.) Venue box office teams are used to helping out as much as our team and will do their best to sort everything out in person. It can help to arrive a little early to give you time in case the box office is busy and make sure to mention that you booked with Family Tickets ticketing agency to help the staff find your booking.

What to do if I cannot find my e-tickets?

Some venues might need you to give the person picking the tickets up a letter to confirm that this is OK. Please drop us an email at helpdesk@familytickets.com and we will do our best to help out.

Some venues might need you to give the person picking the tickets up a letter to confirm that this is OK. Please drop us an email at helpdesk@familytickets.com and we will do our best to help out.

Can someone else collect the tickets or attend the show instead of me?

You should receive an email shortly after booking with a link to download your e-ticket. You must print out the tickets before you come to see the show.

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Do I need to print my e-ticket?

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Getting Started

How do I Get there by car? (Greenwood Theatre, London)

Where do I go? (Greenwood Theatre, London)

What do the seats look like? (Greenwood Theatre, London)

Is there parking nearby? (Greenwood Theatre, London)

Are there baby changing facilities? Greenwood Theatre London

Is there room to park my buggy? (Greenwood Theatre, London)

How do I get there by public transport? (Greenwood Theatre, London)

Greenwood Theatre, London

What Do The Seats Look Like? (Gordon Craig Theatre, Stevenage)

Where do i go? (Gordon Craig Theatre, Stevenage)

How do I get there by car? (Gordon Craig Theatre, Stevenage)

Venue access information (Gordon Craig Theatre, Stevenage)

Is there food and drink available? (Gordon Craig Theatre, Stevenage)

Is there parking nearby? (Gordon Craig Theatre, Stevenage)

Are there baby changing facilities? (Gordon Craig Theatre, Stevenage)

Is there room to park my buggy? (Gordon Craig Theatre, Stevenage)

How do I get there by public transport? (Gordon Craig Theatre, Stevenage)

Gordon Craig Theatre, Stevenage

Where do I go? (Sheraton Park Lane Hotel, London)

Sheraton Park Lane Hotel, London

Where do I go? (Le Méridien Piccadilly, London)

Le Méridien Piccadilly, London

Is there food and drink available? (Eventim Apollo, London)

What do the seats look like? (Eventim Apollo, London)

Venue Access Information (Eventim Apollo, London)

How do I get there by public transport? (Eventim Apollo, London)

Is there parking nearby? (Eventim Apollo, London)

How do I get there by car? (Eventim Apollo, London)

Where do I go? (Eventim Apollo, London)

Eventim Apollo, London

How do I collect tickets if I am not the cardholder? (The Roundhouse, London)

Venue Access Information (The Roundhouse, London)

How do I get there by car? (The Roundhouse, London)

Is there parking nearby? (The Roundhouse, London)

Is there room to park my buggy? (The Roundhouse, London)

Is there food and drink available? (The Roundhouse, London)

What do the seats look like? (The Roundhouse, London)

How do I get there by public transport? (The Roundhouse, London)

Where do I go? (The Roundhouse, London)

The Roundhouse, London

How do I collect tickets if I am not the cardholder? (Leicester Square Spiegeltent)

Are booster seats available? (Leicester Square Spiegeltent)

Are there baby changing facilities? (Leicester Square Spiegeltent)

Is there room to park my buggy? (Leicester Square Spiegeltent)

Is there parking nearby? (Leicester Square Spiegeltent)

How do I get there by car? (Leicester Square Spiegeltent)

Is there food and drink available? (Leicester Square Spiegeltent)

What do the seats look like? (Leicester Square Spiegeltent)

How do I get there by public transport? (Leicester Square Spiegeltent)

Venue Access Information (Leicester Square Spiegeltent)

Where do I go? (Leicester Square Spiegeltent)

Leicester Square Spiegeltent

Are booster seats available? (Bridge Theatre, London)

Are there baby changing facilities? (Bridge Theatre, London)

Is there parking nearby? (Bridge Theatre, London)

How do I get there by car? (Bridge Theatre, London)

Is there room to park my buggy? (Bridge Theatre, London)

Is there food and drink available? (Bridge Theatre, London)

What do the seats look like? (Bridge Theatre, London)

How do I get there by public transport? (Bridge Theatre, London)

Venue Access Information (Bridge Theatre, London)

How do I collect tickets if I am not the cardholder? (Bridge Theatre, London)

Where do I go? (Bridge Theatre, London)

Bridge Theatre, London

Is there parking nearby? (The Other Palace, London)

How do I get there by car? (The Other Palace, London)

Is there food and drink available? (The Other Palace, London)

What do the seats look like? (The Other Palace, London)

How do I get there by public transport? (The Other Palace, London)

Venue Access Information (The Other Palace, London)

Where do I go? (The Other Palace, London)

The Other Palace, London

How do I collect the tickets if I am not the card holder? (Sondheim Theatre, London)

Is there food and drink available? (Sondheim Theatre, London)

Are booster seats available? (Sondheim Theatre, London)

Are there baby changing facilities? (Sondheim Theatre, London)

Is there room to park my buggy? (Sondheim Theatre, London)

How do I get there by car? (Sondheim Theatre, London)

What do the seats look like? (Sondheim Theatre, London)

Where do I go? (Sondheim Theatre, London)

Is there parking nearby? (Sondheim Theatre, London)

How do I get there by public transport? (Sondheim Theatre, London)

Venue access information. (Sondheim Theatre, London)

Sondheim Theatre, London

Are there baby changing facilities? (Richmond Theatre)

Is there room to park my buggy? (Richmond Theatre)

Are booster seats available? (Richmond Theatre)

What do the seats look like? (Richmond Theatre)

How do I get there by car? (Richmond Theatre)

Is there food and drink available? (Richmond Theatre)

Is there parking nearby? (Richmond Theatre)

How do I get there by public transport? (Richmond Theatre)

Where do I go? (Richmond Theatre)

Richmond Theatre

Is there parking nearby? (Lyric Hammersmith Theatre, London)

How do I get there by public transport? (Lyric Hammersmith Theatre, London)

Are booster seats available? (Lyric Hammersmith Theatre, London)

Is there room to park my buggy? (Lyric Hammersmith Theatre, London)

Where do I go? (Lyric Hammersmith Theatre, London)

Is there food and drink available? (Lyric Hammersmith Theatre, London)

Venue access information (Lyric Hammersmith Theatre, London)

How do I collect tickets if I am not the cardholder? (Lyric Hammersmith Theatre, London)

What do the seats look like? (Lyric Hammersmith Theatre, London)

Lyric Hammersmith Theatre, London

How do I collect tickets if I am not the cardholder? (Arts Theatre, London)

Is there room to park my buggy? (Arts Theatre, London)

Are there baby changing facilities? (Arts Theatre, London)

Are booster seats available? (Arts Theatre, London)

Is there parking nearby? (Arts Theatre, London)

How do I get there by car? (Arts Theatre, London)

Is there food and drink available? (Arts Theatre, London)

What do the seats look like? (Arts Theatre, London)

Venue Access Information (Arts Theatre, London)

Where do I go? (Arts Theatre, London)

Arts Theatre, London

What to do in Croydon (Fairfield Halls, Croydon)

Are booster seats available? (Fairfield Halls, Croydon)

How do I get there by public transport? (Fairfield Halls, Croydon)

Is there room to park my buggy? (Fairfield Halls, Croydon)

Are there baby changing facilities? (Fairfield Halls, Croydon)

Is there parking nearby? (Fairfield Halls, Croydon)

Is there food and drink available? (Fairfield Halls, Croydon)

Venue Access Information (Fairfield Halls, Croydon)

How do I get there by car? (Fairfield Halls, Croydon)

What do the seats look like? (Concert Hall - Fairfield Halls, Croydon)

Where do I go? (Fairfield Halls, Croydon)

Fairfield Halls, Croydon

Are booster seats available? (Dorfman Theatre - National Theatre)

Are there baby changing facilities? (Dorfman Theatre - National Theatre)

Is there room to park my buggy? (Dorfman Theatre - National Theatre)

Is there parking nearby? (Dorfman Theatre - National Theatre)

How do I get there by car? (Dorfman Theatre - National Theatre)

Is there food and drink available? (Dorfman Theatre - National Theatre)

What do the seats look like? (Dorfman Theatre - National Theatre)

How do I get there by Public transport? (Dorfman Theatre - National Theatre)

Venue Access Information (Dorfman Theatre - National Theatre)

Where do I go? (Dorfman Theatre - National Theatre)

Dorfman Theatre - National Theatre

Are booster seats available? (artsdepot, London)

Are there baby changing facilities? (artsdepot, London)

Is there parking nearby? (artsdepot, London)

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Is there room to park my buggy? (artsdepot, London)

Is there food and drink available? (artsdepot, London)

What do the seats look like? (artsdepot, London)

How do I get there by public transport? (artsdepot, London)

Venue Access Information (artsdepot, London)

Where do I go? (artsdepot, London)

artsdepot, London

Are booster seats available? (Somerset House, London)

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What do the seats look like?

Are there baby changing facilities? (Somerset House, London)

Is there parking nearby? (Somerset House, London)

How do I get there by car? (Somerset House, London)

Is there food and drink available? (Somerset House, London)

How do I get there by public transport? (Somerset House, London)

Venue Access Information (Somerset House, London)

Where do I go? (Somerset House, London)

Somerset House, London

Are booster seats available? (Park Theatre, London)

Are there baby changing facilities available? (Park Theatre, London)

Is there room to park my buggy? (Park Theatre, London)

Is there parking nearby? (Park Theatre, London)

How do I get there by car? (Park Theatre, London)

Is there food and drink available? (Park Theatre, London)

What do the seats look like? (Park Theatre, London)

How do I collect the tickets if I am not the cardholder? (Park Theatre, London)

How do I get there by public transport? (Park Theatre, London)

Venue Access Information (Park Theatre, London)

Where do I go? (Park Theatre, London)

Park Theatre, London

How do I collect the tickets if I am not the cardholder? (Cadogan Hall, London)

Is there parking nearby? (Cadogan Hall, London)

How do I get there by car? (Cadogan Hall, London)

How do I get here by public transport? (Cadogan Hall, London)

Are booster seats available? (Cadogan Hall, London)

Are there baby changing facilities available? (Cadogan Hall, London)

Cadogan Hall, London

London Venues

Venue Info