If you have booked tickets through our website, please contact out helpdesk to find out more information. helpdesk@familytickets.com. 0330 058 1585 (lines are open Monday - Friday 9am to 6pm, and Saturday - Sunday 9am to 5pm)

If you have booked tickets through our website, please contact out helpdesk to find out more information.
<a href="mailto:helpdesk@familytickets.com">helpdesk@familytickets.com</a>
0330 058 1585 (lines are open Monday - Friday 9am to 6pm, and Saturday - Sunday 9am to 5pm)

How do I collect tickets if I am not the cardholder? (SSE Arena Wembley, London)

Yes from the Concourse units.  Please note only small items of confectionary is allowed to be brought in.  No drinks are allowed in. Special dispensation can be requested viacustomerservices@ssearena.co.uk for anyone with a medical condition or anyon

Yes from the Concourse units.&#xA0; Please note only small items of confectionary is allowed to be brought in.&#xA0; No drinks are allowed in.&#xA0;
Special dispensation can be requested via<a>customerservices@ssearena.co.uk</a>&#xA0;for anyone with a medical condition or anyone bringing baby milk, etc.

Is there food and drink available? (SSE Arena Wembley, London)

Are booster seats available? (SSE Arena Wembley, London)

Are there baby changing facilities? (SSE Arena Wembley, London)

Yes - a buggy park will be in operation for child friendly shows.

Yes - a buggy park will be in operation for child friendly shows.&#xA0;

Is there room to park my buggy? (SSE Arena Wembley, London)

What do the seats look like? (SSE Arena Wembley, London)

Arena Square, Engineers Way, London HA9 0AA

Arena Square, Engineers Way, London HA9 0AA

Where do I go? (SSE Arena Wembley, London)

Travel By Car. The SSE Arena, Wembley is located just off the A406 North Circular Road within easy reach of central London and the rest of the country, with major motorways connecting nearby. If you're coming from the North, take the M1/A1, then A406

Travel By Car
The SSE Arena, Wembley is located just off the A406 North Circular Road within easy reach of central London and the rest of the country, with major motorways connecting nearby.
If you&apos;re coming from the North, take the M1/A1, then A406, then A404.
From the East go M11, M25 (J23), A1, A41, A406 then A404.
From the South it&#x2019;s M25 (J15), M4 (J3), A312, A40, A406, A404, A479 OR M25 (16), M40 (A40), A406, A404, A479.
From the West go M4, A312, A40, A406 then A404
For Sat-Nav searches please insert the post code HA9 0AA or search &apos;Engineers Way Wembley&#x2019;.
&#xA0;
Parking
There are a number of car parks very close to the venue and can be pre-booked to avoid disappointment, to book your spot today please follow this link:
<a href="http://www.wembleyofficialparking.com/">http://www.wembleyofficialparking.com/</a>&#xA0;
Please note:
&#x2022; Buying your parking tickets online is cheaper than paying on the day
&#x2022; Pre-booked vehicles are automatically entered into the parking management system so will be recognised immediately to give you easy access to the car park
&#x2022; Simply return to your car and drive away at the end of your visit &#x2013; your vehicle will be recognised saving you time
&#x2022; Car parks are very close to the arena, and are secure and marshalled for your security
&#x2022; Beware of pirate car parks on approach to the Wembley complex. They are further away, and may not be secure.
* You are able to also pay for parking on arrival or departure to the car parks - we recommend booking in advance or paying on arrival to enjoy a speedy exit.
For up to the minute traffic advice, please click through this link:
<a href="http://www.frixo.com">www.frixo.com</a>
&#xA0;
Blue Badge Parking:
There is&#xA0;car parking on site for blue badge holders located in the official Wembley Park car parks.&#xA0;
These can pre booked or on the day: <a href="http://www.wembleyofficialparking.com/event/index/">www.wembleyofficialparking.com/event/index/</a>&#xA0;
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How do I get there by car and is there parking nearby? (SSE Arena Wembley, London)

Arena Square, Engineers Way, Wembley Park, Wembley, HA9 0AA. The SSE Arena, Wembley enjoys convenient and fast transport links. Whether the best form of transport for you is train, tube, bus, car or coach, all the information you need is right here:.

Arena Square, Engineers Way, Wembley Park, Wembley,&#xA0;HA9 0AA.
The SSE Arena, Wembley enjoys convenient and fast transport links. Whether the best form of transport for you is train, tube, bus, car or coach, all the information you need is right here:
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Via Underground Train Our closest tube station is Wembley Park. This is in Zone 4 and can be reached on either the Metropolitan or Jubilee Lines. Upon exiting the station via the lift or stairs, pass under the tunnel onto Olympic Way. When reaching Wembley Stadium (do not walk up the ramps), turn right. The SSE Arena, Wembley is situated across the road. Approximately an 8 minute walk of 0.3 of a mile.
Alternatively, you could travel to nearby Wembley Central. This is in Zone 4 and can be reached via the Bakerloo Line. Turn right at the station exit onto Wembley High Road and follow for approximately 200 yards. At the Wembley Triangle junction turn left onto Wembley Hill Road. Follow until Lakeside Way and turn right. Approximately a 19 minute walk of around 1 mile.
Via Overground Train Chiltern Railways run a service from London Marylebone to Wembley Stadium. To book and find out more about running times: <a href="http://www.chilternrailways.co.uk">www.chilternrailways.co.uk</a>
Via Bus The 79, 83, 92, 182 and 224 all regularly run through the The SSE Arena, Wembley area.
You can plan your route and check if there is any disruptions to travel on the TFL website:
<a href="http://www.tfl.gov.uk">www.tfl.gov.uk</a>
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How do I get there by public transport? (SSE Arena Wembley, London)

Box Office. Vehicle Drop Off / Car Parking. Refreshments/Merchandise. Accessible Seating. Assistance dogs. Hearing Assistance. Toilet Provision. * All our accessable toilets are radar key operated - if you do not have your own, these are available fr

Box Office
<ul>
<li>All positions have audio loop, which can be used by adjusting your hearing aid to the &#x2018;T&#x2019; position.</li>
<li>There are two dropped down counter positions to assist wheelchair users.</li>
</ul>
Vehicle Drop Off / Car Parking
<ul>
<li>There is&#xA0;car parking on site for blue badge holders located in the official Wembley Park car parks.&#xA0;These can pre booked or on the day&#xA0;<a href="http://www.gotocsp.com/bookings/wembleyarena.aspx" rel="noopener" target="_blank">HERE</a>
</li>
</ul>
Refreshments/Merchandise
<ul>
<li>Dropped Counter units are available for food and drink on both the North and South Concourses.</li>
<li>The foyer Merchandise unit includes a dropped counter.</li>
<li>The Restaurant and Hospitality areas are fully accessible by lift.</li>
</ul>
Accessible Seating
<ul>
<li>There are 25 wheelchair accessible spaces within the auditorium and a number of seats for ambulant disabled patrons.&#xA0;These can be booked via our dedicated Specialist Sales Line: 020 8782 5629
</li>
</ul>
Assistance dogs
<ul>
<li>Assistance dogs are welcome, however dependant upon the event may not be able to remain within the auditorium. In such cases alternative provision will be made. Please check prior to arrival.</li>
</ul>
Hearing Assistance
<ul>
<li>There is an infra-red hearing assistance system available within the auditorium. Receivers are available for use with or without hearing aids from the venue reception on the South Concourse &#x2013; A refundable deposit will be required for security.</li>
<li>Please note there is no loop system in the auditorium.</li>
</ul>
Toilet Provision
<ul>
<li>Concourse Level &#x2013; there are 3 accessible toilets on both the North and South Concourses. These are located centrally, no more than 40 Meters from the wheelchair viewing platforms in the auditorium.</li>
<li>Foyer Level &#x2013; The Public accessible toilets are located off the main entrance foyer.</li>
<li>Restaurant Level &#x2013; Accessible toilets are located next to standard toilets.</li>
</ul>
* All our accessable toilets are radar key operated - if you do not have your own, these are available from our customer service booths and reception
Changing Places Toilet
<ul>
<li>In addition to our accessible toilets we also have a Changing Places toilet located in the foyer. &#xA0;This toilet allows people with profound and multiple learning&#xA0;disabilities, as well people with other physical disabilities such as&#xA0;spinal injuries, muscular dystrophy and multiple sclerosis space to use the toilets safely and with comfort.</li>
</ul>
Our Changing Places toilet provides:
<ul>
<li>A&#xA0;height adjustable adult-sized changing bench</li>
<li>A&#xA0;tracking hoist system, or mobile hoist if this is not possible.</li>
<li>Adequate space in the changing area for the disabled person and up to two carers</li>
<li>A&#xA0;centrally placed toilet with room either side&#xA0;</li>
<li>A&#xA0;screen to allow some privacy.</li>
<li>Wide tear off paper roll to cover the bench</li>
<li>A&#xA0;large waste bin for disposable pads</li>
<li>A&#xA0;non-slip floor</li>
</ul>
Emergency Evacuation
<ul>
<li>All alarm systems within the Arena have both Visual and Audible warnings.</li>
<li>Evacuation routes from foyer and concourse levels offer flat floor egress.</li>
<li>In the event of evacuation from the restaurant or hospitality areas, lifts cannot be used and staff will assist you to a place of refuge to await fire brigade assistance.</li>
</ul>

Venue access information (SSE Arena Wembley, London)

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SSE Arena Wembley, London

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