No, tickets are not refundable. If you can no longer attend your booked performance, we’ll do our best to help you if we can. Every venue has a different exchange policy, so to find out if we can help you, please call our customer service team on 033

<p><span data-sheets-userformat="{&quot;2&quot;:14851,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:[null,2,16777215],&quot;12&quot;:0,&quot;14&quot;:[null,2,3355443],&quot;15&quot;:&quot;Helvetica, Arial, sans-serif&quot;,&quot;16&quot;:11}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;No, tickets are not refundable. If you can no longer attend your booked performance, we&#x2019;ll do our best to help you if we can. Every venue has a different exchange policy, so to find out if we can help you, please call our customer service team on 0330 1200 123. We&#x2019;re available from 9am-6pm Mon-Fri and 9am-5pm weekends and bank holidays.&quot;}">No, tickets are not refundable. If you can no longer attend your booked performance, we&#x2019;ll do our best to help you if we can. Every venue has a different exchange policy, so to find out if we can help you, please call our customer service team on 0330 058 1585. Our opening hours are 10am - 4pm Monday to Sunday.&#xA0;</span></p>

Can I have a refund for my tickets?

We know that plans can quickly change when you have a young family, so we’ll always try our best to help if you need to exchange your tickets to another performance. Every venue has a different exchange policy, so to find out if we can help you, plea

<p><span data-sheets-userformat="{&quot;2&quot;:14851,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:[null,2,16777215],&quot;12&quot;:0,&quot;14&quot;:[null,2,3355443],&quot;15&quot;:&quot;Helvetica, Arial, sans-serif&quot;,&quot;16&quot;:11}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We know that plans can quickly change when you have a young family, so we&#x2019;ll always try our best to help if you need to exchange your tickets to another performance. Every venue has a different exchange policy, so to find out if we can help you, please call our customer service team on 0330 1200 123. We&#x2019;re available from 9am-6pm Mon-Fri and 9am-5pm weekends and bank holidays.&quot;}">We know that plans can quickly change when you have a young family, so we&#x2019;ll always try our best to help if you need to exchange your tickets to another performance. Every venue has a different exchange policy, so to find out if we can help you, please call our customer service team on 0330 058 1585. Our opening hours are 10am - 4pm Monday to Sunday.</span></p>

Can I exchange my tickets for a different performance?

If you need to change details on your booking, please contact our customer services team at helpdesk@familytickets.com. Please note we cannot refund tickets once they have been booked.

<p>If you need to change details on your booking, please contact our customer services team at helpdesk@familytickets.com. Please note we cannot refund tickets once they have been booked.</p>

Can I make changes to my booking details after the booking has been completed?

We value your feedback and want to hear from you if something isn’t right. We are committed to listening to you and resolving any complaints you might have as fairly and efficiently as possible. We understand that sometimes you may feel you need to r

<p>We value your feedback and want to hear from you if something isn&#x2019;t right. We are committed to listening to you and resolving any complaints you might have as fairly and efficiently as possible.</p>
<h3 id="how-you-can-complain">How you can complain</h3>
<p>We understand that sometimes you may feel you need to raise a formal complaint with us. If you need to do this, you can contact us in the following ways:</p>
<h4 id="by-email">By email</h4>
<p><a href="mailto:helpdesk@familytickets.com">helpdesk@familytickets.com</a></p>
<h4 id="by-phone">By phone</h4>
<p>0330 058 1585</p>
<p>Our opening hours are 10am-4pm Monday to Sunday.</p>
<h3 id="how-well-respond-to-your-complaint">How we&#x2019;ll respond to your complaint</h3>
<p>We&#x2019;ll aim to acknowledge your initial complaint within 2 working days.</p>
<p>We&#x2019;ll listen to your feedback, and we might ask you questions or request more information so that we can understand your experience fully.</p>
<p>If you are complaining by phone, we will record your complaint in writing and follow-up by email.</p>
<p>Once we&#x2019;ve understood your complaint, we might take some additional time to speak to the other members of staff, partners or suppliers that are involved, so we can give you the fairest and most appropriate response.</p>
<p>If we decide that we need to look at your complaint in more detail, we will keep you informed about the status of your issue and if there are any delays.</p>
<p>As soon as we can, we will respond with a fair and appropriate resolution. We will pass your feedback onto all members of staff concerned, and any relevant partners, and we will make improvements wherever we can. We might also ask you for additional feedback about the way we handled your complaint. We welcome further comments and suggestions from you at any time, as we always want to improve the experience we give to families.</p>
<h3 id="what-happens-if-we-cant-resolve-your-complaint">What happens if we can&#x2019;t resolve your complaint?</h3>
<p>We&#x2019;ll do everything we can to solve the problem fairly and appropriately. If we are unable to settle any dispute by negotiation and you are not satisfied with our final response, you may attempt to settle it through Alternative Dispute Resolution and can contact The Society of Ticket Agents and Retailers (STAR). We are members of STAR and they provide a free and approved dispute resolution service for customers of STAR members.</p>
<p>To register a dispute through STAR, you should visit <a href="https://www.star.org.uk/dispute-resolution/" target="_self">https://www.star.org.uk/dispute-resolution/</a> and<br>follow the steps there and complete the relevant form. If you would prefer to write to them, their<br>address is:</p>
<p><br>Society of Ticket Agents and Retailers<br>Blake House<br>18 Blake Street<br>York<br>YO1 8QG<br><br>You can also view our <a href="https://www.familytickets.com/site/t_and_c/" rel="noopener noreferrer" target="_blank">full terms and conditions here</a>.</p>
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Getting Started

How do I Get there by car? (Greenwood Theatre, London)

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Are there baby changing facilities? Greenwood Theatre London

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Greenwood Theatre, London

What Do The Seats Look Like? (Gordon Craig Theatre, Stevenage)

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Venue access information (Gordon Craig Theatre, Stevenage)

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Gordon Craig Theatre, Stevenage

Where do I go? (Sheraton Park Lane Hotel, London)

Sheraton Park Lane Hotel, London

Where do I go? (Le Méridien Piccadilly, London)

Le Méridien Piccadilly, London

Is there food and drink available? (Eventim Apollo, London)

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Eventim Apollo, London

How do I collect tickets if I am not the cardholder? (The Roundhouse, London)

Venue Access Information (The Roundhouse, London)

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The Roundhouse, London

How do I collect tickets if I am not the cardholder? (Leicester Square Spiegeltent)

Are booster seats available? (Leicester Square Spiegeltent)

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Venue Access Information (Leicester Square Spiegeltent)

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Leicester Square Spiegeltent

Are booster seats available? (Bridge Theatre, London)

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Venue Access Information (Bridge Theatre, London)

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Bridge Theatre, London

Is there parking nearby? (The Other Palace, London)

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Venue Access Information (The Other Palace, London)

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The Other Palace, London

How do I collect the tickets if I am not the card holder? (Sondheim Theatre, London)

Is there food and drink available? (Sondheim Theatre, London)

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Venue access information. (Sondheim Theatre, London)

Sondheim Theatre, London

Are there baby changing facilities? (Richmond Theatre)

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Richmond Theatre

Is there parking nearby? (Lyric Hammersmith Theatre, London)

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Venue access information (Lyric Hammersmith Theatre, London)

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Lyric Hammersmith Theatre, London

How do I collect tickets if I am not the cardholder? (Arts Theatre, London)

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Venue Access Information (Arts Theatre, London)

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Arts Theatre, London

What to do in Croydon (Fairfield Halls, Croydon)

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Fairfield Halls, Croydon

Are booster seats available? (Dorfman Theatre - National Theatre)

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Dorfman Theatre - National Theatre

Are booster seats available? (artsdepot, London)

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Venue Access Information (artsdepot, London)

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artsdepot, London

Are booster seats available? (Somerset House, London)

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Venue Access Information (Somerset House, London)

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Somerset House, London

Are booster seats available? (Park Theatre, London)

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Venue Access Information (Park Theatre, London)

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Park Theatre, London

How do I collect the tickets if I am not the cardholder? (Cadogan Hall, London)

Is there parking nearby? (Cadogan Hall, London)

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Cadogan Hall, London

London Venues

Venue Info