Making a booking
How can I ensure my tickets are from a genuine agent and that my purchase will go well?
We are members of STAR (Secure Tickets from Authorised Retailers). Buying from STAR members guarantees certain things. STAR members undertake to: Clearly identify the face value of any tickets purchased and any additional booking fees. Highlight any
Can I book tickets over the phone?
Yes, you can call our Contact Centre team on 0330 058 1585. Lines are open 10am - 4pm Monday to Friday. If lines are busy you may need to wait in a queue, and we will try to answer your call as soon as we can. If you would like to leave us a voicemai
How will I receive my tickets?
There are different ways for you to receive your tickets depending on the venue that you choose. The available ticket delivery options might include e-ticket (for you to print at home), by post or collect at the venue.
Can I pick where I sit?
All theatres let you see a seating plan as you book your tickets. You’ll see this once you’ve chosen a time and date for your preferred venue. If you’d like more information on the seating or where your seats will be then you can pop us an email at h
How do I contact Family Tickets?
You can contact our friendly support team on 0330 058 1585 or [email protected]. Our opening hours are 10am - 4pm Monday to Sunday. Please note during the Christmas and New Year period our opening hours are different, please see below.