Including information on accessible parking, accessible toilets, Changing Places facilities, use of walking aids, hearing assistance systems, assistance dogs, and other venue accessibility services to help visitors plan their visit at BP Pulse LIVE.

<h1 id="access-information">Access information</h1><p>In this article you&apos;ll find information on accessible parking, toilets, Changing Places facilities, use of walking aids, hearing assistance systems, assistance dogs, and Strobe Lighting.</p><h2 id="isPasted">Parking</h2><p>The NEC site (including bp pulse LIVE) has designated car park spaces for visitors with disabilities. On arrival at the NEC site, please follow the signage for Arena Disabled Parking. Traffic Officers will direct you to the most convenient parking area.&#xA0;</p><p>For most Arena events, wider space parking is available next to the Arena in South 1 car park on a first-come, first-served basis (regardless of pre-payment). This car park is a 20&#x2013;50m walk to/from the Box Office Accessible Entrance. If the Arena disabled parking area is full, customers will be directed to the overspill area in the South car parks (approx. 100&#x2013;250m walk). Additional parking is available in the East car parks, serviced by free, accessible shuttle buses with a drop-off/pick-up point in front of the Arena Lakeside Accessible entrance (open from doors open time). Payment machines are inside the Arena and just outside the Box Office. The venue is cashless, so payments are by debit/credit card or mobile phone online. You can find out about how to pre booking your parking on the <a href="https://www.bppulselive.co.uk/visit/parking" target="_blank" rel="noopener noreferrer">venue&apos;s Parking Page&#xA0;</a>(Allocated parking for blue badge holders may differ for some events &#x2013; always follow on-site signage.)</p><p><br></p><h2 id="isPasted">Toilets</h2><p>bp pulse LIVE has nine public, stand-alone, unisex accessible toilets for any customer with access requirements. These are located in the Forum and at the rear of Blocks 7, 11, and 15 in the Arena, all controlled by a RADAR key. Please speak to a steward in the area for a RADAR key if you do not have one. There are also unisex accessible/ambulant toilets in all hospitality areas. Larger ambulant toilets are located within all single-sex toilets throughout the building, which do not require a RADAR key. These generally have outward-opening doors and grab rails. Some have their own sinks and some have baby-changing facilities.</p><h3 id="isPasted">Changing Places</h3><p>In addition to accessible toilets, bp pulse LIVE has a Changing Places toilet facility at the rear of Block 12. This facility meets the needs of people with multiple and complex disabilities who have one or more carers by providing extra features and more space, including a height-adjustable, adult-sized changing bench; a ceiling hoist system (please note: for health &amp; safety reasons, the venue do not provide support slings; customers should bring their own); an automatic wash/dry, centrally located toilet; a height-adjustable washbasin; and a RADAR key operated door.</p><p><br></p><h2 id="isPasted">Use of Walking Aids in the Arena Bowl</h2><p>If you have a seated ticket and a permanent condition requiring the use of a walking aid (crutches or walking sticks) but can negotiate steps, you may take these to your seat. Please store them under the seats so as not to cause an obstruction or trip hazard. We cannot accommodate persons with a leg/foot in a cast or full support into seating blocks (for safety reasons in an evacuation). Contact the ticketing provider before the event. Reseating is subject to availability. We permit the use of walking aids (crutches or walking sticks) on a standing floor, but please be mindful of your surroundings. We cannot accommodate wheelchairs/scooters, walking frames, or rollators in seating areas or on a standing floor (for safety reasons in an evacuation). If you use one of these, you will need to purchase tickets on one of our accessible platforms.</p><p><br></p><h2 id="isPasted">Hearing Assistance System</h2><p>The venue operates a radio frequency analogue hearing system that covers 100% of the Arena bowl, so you can book any seat or stand anywhere on the floor and still receive excellent sound quality. Customers wishing to use the system can do so free of charge and should speak to a member of Security on arrival at the Arena, to book out a receiver pack with lanyard and an earphone headset which plugs into the receiver. Alternatively, if you use a telecoil hearing aid, they can supply a personal neck loop which then plugs into the receiver to enhance the sound through your own hearing aid.</p><p><br></p><h2 id="isPasted">Assistance Dogs</h2><p>Specially trained assistance and guide dogs are welcome in the Arena. We recommend that dogs are not taken into the bowl for loud events and they are not permitted on the standing floor. The Venue are happy to house your dog within a designated area with water bowls available.</p><p>Customers who need their dog with them at all times should get in touch prior to booking. Dogs may only be allowed within certain seating areas within the arena bowl, depending on the event layout or the dog&apos;s size.</p><p>Please ensure that your dog is identifiable as a trained assistance/guide dog or that you can provide the necessary training paperwork if requested. Dogs should be kept on a lead/harness at all times.</p><p><br></p><h2 id="isPasted">Strobe Lighting</h2><p>Many concerts/events use strobe lighting. If you have concerns, please get in touch.</p><p><br></p><h2 id="isPasted"><br></h2>

​​​​Access information

We're here to help on the phone 10am-4pm Monday - Sunday

familytickets

Bp pulse live is a multipurpose indoor arena located at the national exhibition centre in solihull, england, just outside birmingham. It has a capacity of 15,685 seats. The venue was built as the seventh hall of the NEC complex. After 18 months of construction, the arena opened as the Birmingham International Arena in December 1980 with a concert by Queen as part of their Flash Gordon Tour.




BP Pulse Live, Birmingham

Venue Info

West Midlands Venues

BP Pulse Live Arena, 29 Pendigo Way, Solihull

How can I ensure my tickets are from a genuine agent and that my purchase will go well?

Can I book tickets over the phone?

How will I receive my tickets?

Can I pick where I sit?

How do I contact Family Tickets?

Making a booking

How do I use my gift card on the Family Tickets website?

I think my gift card is for the wrong amount. How can I check?

Can I have a physical copy of my gift card sent to me?

Gift cards

Getting Started

Where do I go? (Greenwood Theatre, London)

What do the seats look like? (Greenwood Theatre, London)

Venue Access Information (Greenwood Theatre, London)

Is there parking nearby? (Greenwood Theatre, London)

Taking your little one to the show

How do I get there? (Greenwood Theatre, London)

Taking your little on to the show

Greenwood Theatre, London

What Do The Seats Look Like? (Gordon Craig Theatre, Stevenage)

Venue access information (Gordon Craig Theatre, Stevenage)

Is there food and drink available? (Gordon Craig Theatre, Stevenage)

Are there baby changing facilities? (Gordon Craig Theatre, Stevenage)

Is there room to park my buggy? (Gordon Craig Theatre, Stevenage)

How do I get there? (Gordon Craig Theatre, Stevenage)

Gordon Craig Theatre, Stevenage

Where do I go? (Sheraton Park Lane Hotel, London)

Sheraton Park Lane Hotel, London

Where do I go? (Le Méridien Piccadilly, London)

Le Méridien Piccadilly, London

Is there food and drink available? (Eventim Apollo, London)

What do the seats look like? (Eventim Apollo, London)

Venue Access Information (Eventim Apollo, London)

How do I get there by public transport? (Eventim Apollo, London)

Is there parking nearby? (Eventim Apollo, London)

How do I get there by car? (Eventim Apollo, London)

Where do I go? (Eventim Apollo, London)

Eventim Apollo, London

How do I collect tickets if I am not the cardholder? (The Roundhouse, London)

Venue Access Information (The Roundhouse, London)

How do I get there by car? (The Roundhouse, London)

Is there parking nearby? (The Roundhouse, London)

Is there room to park my buggy? (The Roundhouse, London)

Is there food and drink available? (The Roundhouse, London)

What do the seats look like? (The Roundhouse, London)

How do I get there by public transport? (The Roundhouse, London)

Where do I go? (The Roundhouse, London)

The Roundhouse, London

How do I collect tickets if I am not the cardholder? (Leicester Square Spiegeltent)

Are booster seats available? (Leicester Square Spiegeltent)

Are there baby changing facilities? (Leicester Square Spiegeltent)

Is there room to park my buggy? (Leicester Square Spiegeltent)

Is there parking nearby? (Leicester Square Spiegeltent)

How do I get there by car? (Leicester Square Spiegeltent)

Is there food and drink available? (Leicester Square Spiegeltent)

What do the seats look like? (Leicester Square Spiegeltent)

How do I get there by public transport? (Leicester Square Spiegeltent)

Venue Access Information (Leicester Square Spiegeltent)

Where do I go? (Leicester Square Spiegeltent)

Leicester Square Spiegeltent

Are booster seats available? (Bridge Theatre, London)

Are there baby changing facilities? (Bridge Theatre, London)

Is there parking nearby? (Bridge Theatre, London)

How do I get there by car? (Bridge Theatre, London)

Is there room to park my buggy? (Bridge Theatre, London)

Is there food and drink available? (Bridge Theatre, London)

What do the seats look like? (Bridge Theatre, London)

How do I get there by public transport? (Bridge Theatre, London)

Venue Access Information (Bridge Theatre, London)

How do I collect tickets if I am not the cardholder? (Bridge Theatre, London)

Where do I go? (Bridge Theatre, London)

Bridge Theatre, London

Food and drink information (The Other Palace, London)

What do the seats look like? (The Other Palace, London)

Access Information (The Other Palace, London)

How do I get there? (The Other Palace, London)

Bringing your little one to the show

The Other Palace, London

How do I collect the tickets if I am not the card holder? (Sondheim Theatre, London)

Is there food and drink available? (Sondheim Theatre, London)

Are booster seats available? (Sondheim Theatre, London)

Are there baby changing facilities? (Sondheim Theatre, London)

Is there room to park my buggy? (Sondheim Theatre, London)

How do I get there by car? (Sondheim Theatre, London)

What do the seats look like? (Sondheim Theatre, London)

Where do I go? (Sondheim Theatre, London)

Is there parking nearby? (Sondheim Theatre, London)

How do I get there by public transport? (Sondheim Theatre, London)

Venue access information. (Sondheim Theatre, London)

Sondheim Theatre, London

Are there baby changing facilities? (Richmond Theatre)

Is there room to park my buggy? (Richmond Theatre)

Are booster seats available? (Richmond Theatre)

What do the seats look like? (Richmond Theatre)

How do I get there by car? (Richmond Theatre)

Is there food and drink available? (Richmond Theatre)

Is there parking nearby? (Richmond Theatre)

How do I get there by public transport? (Richmond Theatre)

Where do I go? (Richmond Theatre)

Richmond Theatre

Is there parking nearby? (Lyric Hammersmith Theatre, London)

How do I get there by public transport? (Lyric Hammersmith Theatre, London)

Are booster seats available? (Lyric Hammersmith Theatre, London)

Is there room to park my buggy? (Lyric Hammersmith Theatre, London)

Where do I go? (Lyric Hammersmith Theatre, London)

Is there food and drink available? (Lyric Hammersmith Theatre, London)

Venue access information (Lyric Hammersmith Theatre, London)

How do I collect tickets if I am not the cardholder? (Lyric Hammersmith Theatre, London)

What do the seats look like? (Lyric Hammersmith Theatre, London)

Lyric Hammersmith Theatre, London

How do I collect tickets if I am not the cardholder? (Arts Theatre, London)

Is there room to park my buggy? (Arts Theatre, London)

Are there baby changing facilities? (Arts Theatre, London)

Are booster seats available? (Arts Theatre, London)

Is there parking nearby? (Arts Theatre, London)

How do I get there by car? (Arts Theatre, London)

Is there food and drink available? (Arts Theatre, London)

What do the seats look like? (Arts Theatre, London)

Venue Access Information (Arts Theatre, London)

Where do I go? (Arts Theatre, London)

Arts Theatre, London

What to do in Croydon (Fairfield Halls, Croydon)

Are booster seats available? (Fairfield Halls, Croydon)

How do I get there by public transport? (Fairfield Halls, Croydon)

Is there room to park my buggy? (Fairfield Halls, Croydon)

Are there baby changing facilities? (Fairfield Halls, Croydon)

Is there parking nearby? (Fairfield Halls, Croydon)

Is there food and drink available? (Fairfield Halls, Croydon)

Venue Access Information (Fairfield Halls, Croydon)

How do I get there by car? (Fairfield Halls, Croydon)

What do the seats look like? (Concert Hall - Fairfield Halls, Croydon)

Where do I go? (Fairfield Halls, Croydon)

Fairfield Halls, Croydon

Are booster seats available? (Dorfman Theatre - National Theatre)

Are there baby changing facilities? (Dorfman Theatre - National Theatre)

Is there room to park my buggy? (Dorfman Theatre - National Theatre)

Is there parking nearby? (Dorfman Theatre - National Theatre)

How do I get there by car? (Dorfman Theatre - National Theatre)

Is there food and drink available? (Dorfman Theatre - National Theatre)

What do the seats look like? (Dorfman Theatre - National Theatre)

How do I get there by Public transport? (Dorfman Theatre - National Theatre)

Venue Access Information (Dorfman Theatre - National Theatre)

Where do I go? (Dorfman Theatre - National Theatre)

Dorfman Theatre - National Theatre

Are booster seats available? (artsdepot, London)

Are there baby changing facilities? (artsdepot, London)

Is there parking nearby? (artsdepot, London)

How do I get there by car? (artsdepot, London)

Is there room to park my buggy? (artsdepot, London)

Is there food and drink available? (artsdepot, London)

What do the seats look like? (artsdepot, London)

How do I get there by public transport? (artsdepot, London)

Venue Access Information (artsdepot, London)

Where do I go? (artsdepot, London)

artsdepot, London

Are booster seats available? (Somerset House, London)

Is there room to park my buggy? (Somerset House, London)

What do the seats look like?

Are there baby changing facilities? (Somerset House, London)

Is there parking nearby? (Somerset House, London)

How do I get there by car? (Somerset House, London)

Is there food and drink available? (Somerset House, London)

How do I get there by public transport? (Somerset House, London)

Venue Access Information (Somerset House, London)

Where do I go? (Somerset House, London)

Somerset House, London

Are booster seats available? (Park Theatre, London)

Are there baby changing facilities available? (Park Theatre, London)

Is there room to park my buggy? (Park Theatre, London)

Is there parking nearby? (Park Theatre, London)

How do I get there by car? (Park Theatre, London)

Is there food and drink available? (Park Theatre, London)

What do the seats look like? (Park Theatre, London)

How do I collect the tickets if I am not the cardholder? (Park Theatre, London)

How do I get there by public transport? (Park Theatre, London)

Venue Access Information (Park Theatre, London)

Where do I go? (Park Theatre, London)

Park Theatre, London

How do I collect the tickets if I am not the cardholder? (Cadogan Hall, London)

Is there parking nearby? (Cadogan Hall, London)

How do I get there by car? (Cadogan Hall, London)

How do I get here by public transport? (Cadogan Hall, London)

Are booster seats available? (Cadogan Hall, London)

Are there baby changing facilities available? (Cadogan Hall, London)

Is there room to park my buggy? (Cadogan Hall, London)

Is there food and drink available? (Cadogan Hall, London)

What do the seats look like? (Cadogan Hall, London)

Venue Access information? (Cadogan Hall, London)

Where do I go? (Cadogan Hall, London)

Cadogan Hall, London

Is there parking nearby? (Barbican Theatre, London)

Barbican Theatre, London

London Venues

BP Pulse Live, Birmingham

​​​​Access information

Access information