If your tickets are on box office collection, generally only the cardholder can pick them up. If you're not planning on going to the event yourself, there are some venues that will allow for someone else to collect the tickets on your behalf - they'll just need to take some photo ID and a letter of authorisation from you with them. This needs to include:
The cardholder's name
Billing address
Cardholder's phone number
Last 4 digits of the card number you paid with
Ticketmaster reference number
Seating details (where applicable)
Name & date of the event
Number of tickets booked
Name of the person collecting
Type of ID they'll provide for themselves
Cardholder's signature
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