We are members of STAR (Secure Tickets from Authorised Retailers). Buying from STAR members guarantees certain things. STAR members undertake to: Clearly identify the face value of any tickets purchased and any additional booking fees. Highlight any terms and conditions, including transferability, cancellation and viewing restrictions. Handle bookings in a polite and courteous manner, giving the highest standards of professional service. STAR represents most of the major ticket agents and numerous venue box offices around the UK. Membership of STAR can be recognised by the use of the STAR kitemark and a list of members is available at www.star.org.uk or by phoning the STAR helpline (0844 879 4272). It is also important that the seller has a valid and visible physical address and a telephone number. Our registered office is 3 Kingfisher Court, Bowesfield Park, Stockton On Tees, TS18 3EX and phone number is 0330 058 0556.