Articles in this section

• I originally requested a gift card, but I would now like a refund instead. Is that possible?
• I originally requested a refund, but I would now like a gift card instead. Is that possible?
• I requested a refund, but my confirmation email says that I will receive a gift card. How do I correct that?
• Can my refund be issued to a different bank account?
• The bank account from which I made my original purchase no longer exists. Is this a problem?
• I have the same bank account, but I now have a different payment card to the one I originally used. Does that matter?
• My personal details have changed since I made my booking. What do I need to do so that you can still provide my refund or gift card?
• How do I use my gift card on the Family Tickets website?
• I think my gift card is for the wrong amount. How can I check?
• Can I have a physical copy of my gift card sent to me?