Please contact helpdesk@familytickets.com and we will ask you for some further information, including proof of identity. We will then issue you with a BACS refund, which will take a little bit longer to process, but will mean that we can solve this for you.
Please be aware this only applies to customers who have tickets for the postponed In the Night Garden Live 2020 tour due to the current coronavirus pandemic. If you have booked for another event, please contact helpdesk@familytickets.com for an update.
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