To book tickets please contact our Accessibility Team on 0161 950 5229 (10.00am – 5.00pm Mon - Fri, 10.00am - 4.00pm on Saturdays, excluding Bank Holidays). Please note that the accessibility line will be open at 9am for onsales. When purchasing tickets please discuss your accessibility requirements and whether you require a free personal assistant ticket. Tickets are subject to booking fees and a venue facility fee of 55p per ticket. The venue facility fee of 55p per ticket is now in place. Any shows going on sale after Wednesday 30 August 2017 a venue facility fee of £1.20 will be charged per ticket.
The venue facility fee covers the increased property rates introduced by central government in 2017 and the extensive security measures added for public safety.
Free tickets for Personal Assistants - New Scheme from 1st June 2016
Manchester Arena is working to ensure that the allocation of personal assistant tickets is a fair process and that all tickets are only available for those individuals who would be unable to attend an event without the support of another person. In order to do this we are implementing a new policy whereby individuals booking tickets through our accessible ticket line will now be required to submit a completed access form and supporting evidence before any ticket can be processed, this will be strictly enforced for new bookings.
To register for your personal assistant ticket for an event please fill out and return our Access Scheme Form with your supporting evidence by post to Manchester Arena, Victoria Station, Hunts Bank, Manchester, M3 1AR or via email to email@example.com.
For more information please visit:
If you would like to speak to us about booking accessible tickets, getting to the venue, our access facilities, or if you require any further information, please contact our Accessibility Team.
Please send an email to firstname.lastname@example.org. Make sure to include information in the subject line of your message.
You can call the Accessibility Team on 0161 950 5229. A text relay service is available via www.ngts.org.uk.
Write to us
Our postal address is Manchester Arena, Victoria Station, Hunts Bank, Manchester, M3 1AR.
Office hours are 10.00am – 5.00pm Mon - Fri, 10.00am - 4.00pm on Saturdays (excluding Bank Holidays). Please note the accessibility line will open at 9am for on-sales only.
We have three accessible entrance points into the arena via Trinity Way, Hunts Bank and Victoria Station.
Please note that access to the arena is restricted to ticket holders only. For collections of tickets please visit the Box Office before attempting to access the arena complex.
Make sure you give yourself plenty of time to get into the building and find your seats as many shows are extremely busy. Manchester Arena opening times vary depending on the event and are subject to change. Please check the Manchester Arena events page for more information on specific show timings.
Manchester Arena provides the following facilities to assist customers with access requirements:
Disabled parking is available at an onsite NCP Car Park (please note that this is not operated by the venue)
Lift access within both the NCP car park and Victoria Station allows access to our Box Office and City Room entrance. Lift access to the right of the Hunts Bank steps allows access to our Hunts Bank entrance
A box office window with a lowered counter and loop system
Concession stands with lowered counters
Designated seating areas within the venue for wheelchair users, or those with walking difficulties, and their personal assistants
A hearing loop system within the arena bowl. Please speak to the Accessibility Team for more details on booking tickets in this area.
‘House’ wheelchairs are available if required. Our stewards will also provide assistance help customers reach their seats. We recommend that customers use the Hunts Bank entrance and go to the Customer Service (Tickets and Info) desk to make use of this service.
The Customer Service (Tickets and Info) desk is located on our concourse next to the Hunts Bank entrance should any customers require any further assistance once in the venue.
Assistance dogs are welcome at the Manchester Arena. If you would like to bring an assistance dog to the venue, please contact us in advance so we can make additional arrangements to care for your dog during the event. Please email us at email@example.com.
The on-site multi storey car park is operated and managed by NCP. There are a number of blue badge spaces available within the car park and additionally within the surrounding areas of the Arena. We advise anyone with walking difficulties to arrive as early as possible and use the NCP car parks at the Arena, Shudehill or the Printworks. Please note that the car parks do not fall under the jurisdiction of Manchester Arena. If you would like to pre book parking or have any further queries please contact NCP on 0845 050 7080.
Customers with Medical and Dietary Requirements
If you have any medical requirements, please contact our accessibility team in advance of your visit via email at firstname.lastname@example.org.
We have a food and beverage policy that does not allow food and drink to be brought into the arena. However we can make allowances in exceptional circumstances. If you have specific dietary requirements please contact our Accessibility Team in advance of your visit for further advice. Get in touch via email at email@example.com.
Medical assistance is available at the venue for every event. Please contact any member of the stewarding staff if you require medical assistance or advice.
For your safety, and for those around you, we do not allow people using crutches and/or walking aids onto a standing floor. This is because, even though your friends around you could help to look after you, crowd movement on the floor is unpredictable. If you have booked a standing ticket we will always endeavour to find you an accessible position within the Arena so that you can still come to the concert. Please contact our Accessibility Team to discuss your requirements.
Flashing Lights and Strobes
Most shows have some form of flashing lighting. Signage is displayed around the concourse to advise people if lasers or strobes will be in use. The show’s lighting is determined by the production team and Arena staff do not always receive details of this in advance of the performance. Please note that it is highly unlikely that show’s lighting will be changed or adapted upon request.
All floor seats can be accessed using one of the arena lifts.
Lower Tier (Block 101 and above):
The first raised tier of seating in the lower tier does not have a handrail after Row X (10 steps down). All accessible bays for wheelchair users are located within the lower tier.
Upper Tier (Block 201 and above):
The second raised tier of seating requires the negotiation of steep steps and so may not be suitable for customers with vertigo or those with mobility problems. There is a central handrail located within this tier. Seating at the front of the upper tier is 35ft (10m) from the ground, rising to 70ft (20m) at the rear.
If you require any advice on what seats to book please contact our Accessibility Team via email at firstname.lastname@example.org.
Access to Performance
If you have any specific requests for performances such as use of our Hearing Loop, British Sign Language Interpretation and Captioning please contact our Accessibility Team via email at email@example.com.
To allow us to make any reasonable adjustments to provide any additional services please allow us 4 weeks notice prior to the event date.