Venue access information (Echo Arena, Liverpool)

Echo Arena Liverpool has been designed with accessibility in mind, with designated drop-off points and accessible seating spaces, as well as wide corridors and doors.

HOW TO BOOK TICKETS
We have a dedicated team of customer assistants waiting to help you get the right ticket for your requirements. Everybody’s requirements will be different and we want to ensure your enjoyment of the event, so tickets can only be booked by calling our Customer Care team on 0344 335 0437.

ACCESSIBLE TOILETS
There are seven accessible toilets in Echo Arena and a further eight in The Auditorium Liverpool, these facilities are available on every level of the venue.

MOTORISED SCOOTERS
Motorised Scooters are permitted in public areas of Echo Arena.

ASSISTANCE DOGS AND HEARING LOOPS
Assistance dogs are welcome at ACC Liverpool. We also have hearing induction loops available.

PERSONAL ASSISTANCE SCHEME
We offer a personal assistance scheme which enables those coming to an event in need of assistance to claim a ticket for a personal assistant at no charge*.

This is eligible to customers who meet the criteria below and purchase a ticket at full value if they would be unable to attend an event without the active support of another person.

Personal assistant tickets are available for those with one or more of the following:

Disability Living Allowance
Personal Independence Payment (PIP)
Attendance Allowance
Personal Independence Allowance
A certificate of visual impairment
Official / Documented evidence that I am registered as severely sight impaired (blind)
UK-recognised identification for an assistance dog
For your application we will also require a copy of some form of photo ID (such as a driving licence or passport)

Registering for the Personal Assistance Scheme

If you have time to pre-register a claim for personal assistant tickets for events that are not on sale yet, please click on the link below, print and complete the form and return it to us. If you are not able to print the form please contact us and we will happily send one to you. A claim generally takes around 28 days to process, once you are registered you will be eligible to apply for a personal assistant ticket at no extra charge, subject to availability, for as long as your documentation supports your eligibility.

If you want to claim a personal assistant ticket for an event that is already on sale, we can talk you through this so do not worry, please contact us on 0344 335 0437 or email accessibility@accliverpool.com , we can then let you purchase a ticket and reserve an assistant ticket that will be subject to receiving the required documents.

Download a copy of the personal assistance application form - Microsoft Word version / PDF version.

SEATING
Echo Arena boasts over 100 accessible tickets in level access dedicated bays, with seats for friends and personal assistants, space for guide dogs and excellent views of the stage too. Our floor seating is, however, on a lower level and you will need to use steps to reach it. The Auditorium Liverpool, the intimate theatre-style venue in the BT Convention Centre also offers over 20 level-access seating bays, which can easily accommodate wheelchairs if we know in advance.

Customers with specific seating and access requirements can purchase tickets directly via Echo Arena’s in-house box office by calling the main venue ticket hotline number - 0344 335 0437. Calls cost the same as a normal local or national landline; charges for mobile networks may vary. You can also make enquires by emailing our Customer Care team at accessibility@accliverpool.com

Our friendly team will also be able to provide advice on the best seating option for your specific access requirements, as well as providing guidance on accessible viewing areas, steps and all other accessible seating requirements.

The on-site Box Office is located at ground level on the cityside of the venue and has purpose-built low level counters. A hearing assistance system is installed on box office counters marked with the international symbol of deafness or hard of hearing, for customers with hearing difficulties.

 *subject to eligibility and terms and conditions

CHANGING PLACES TOILET
With the construction of Exhibition Centre Liverpool, our sister venue next door, we are pleased to be able to offer our customers the use of a Changing Places toilet.

Access to this facility in the adjoining building is a level-access, short walk away from the Arena (approximately 10 minutes), with areas having a slight incline but it is all undercover and our stewarding are trained on helping get you there.

The Changing Places Toilet facilities include:

a height adjustable adult-sized changing bench
a tracking hoist system, or mobile hoist if this is not possible.
adequate space in the changing area for the disabled person and up to two carers
a centrally placed toilet with room either side
a screen or curtain to allow some privacy.
wide tear off paper roll to cover the bench
a large waste bin for disposable pads
a non-slip floor.

Please note, our staff are unable to assist within the Changing Places toilet.