Venue access information. (Criterion Theatre, London)

Tickets for patrons with access needs can be booked directly with the Criterion Theatre Box Office, either in person or by calling 020 7839 8811 and requesting to speak to the Box Office. Patrons with access needs can also email the box office directly at tickets@criterion-theatre.co.uk.

There are two wheelchair spaces in the back row of the Upper Circle. Wheelchair access is through the step free entrance beside the Stage Door in Jermyn Street, behind the theatre. There is one accessible toilet on the Upper Circle, with step free access from Jermyn Street upon request.

The auditorium of the Criterion Theatre is located below street level. There are 54 stairs down the Stalls level, 32 stairs down to the Dress Circle level, and 23 stairs to the Upper Circle. Unfortunately there is no lift in the theatre, although step free access is possible to the Upper Circle level upon request.


There is an induction loop system in the foyer for the Box Office and a Sennheiser infra-red hearing system in all parts of the auditorium. Headsets are available for patrons from the Cloakroom.


Assistance dogs are not allowed into the auditorium but theatre staff are able to look after up to two dogs per performance in the Theatre Manager’s office. We also provide occasional audio described performances - please contact the Box Office for dates and more information on 020 7839 8811.


The Greene Bar (stalls level) and Lord Attenborough Bar (Dress Circle) are only accessible via stairs. Drinks can be brought to customers in the auditorium. Drinks may be taken inside the auditorium in plastic cups.