Venue access informationUpdated 3 hours ago
Lifts operate to all floors within the venue and are wide enough to accommodate a standard wheelchair.
There are six accessible toilets located within easy reach of any location inside the venue. Two accessible toilets are available on each floor. Please note that the venue does not operate on a radar key basis.
Hearing loop
The venue have a radio frequency hearing system that, where possible, is fed from a direct feed from the toured sound desk. You can choose to connect to a neck-worn induction loop or headphones. The venue can provide headphones, or you are welcome to bring your own wired headphones if you prefer. The receiver pack accepts a standard 3.5mm stereo headphone jack.
If you would like to use the system, please head to the Reception Desk in the foyer. There is a charge a £20 returnable deposit (cash and card are accepted) for the hearing loop equipment.
Please note there are a limited number of receiver packs, and these are offered on a first come first served basis.
Assistance dogs
Assistance dogs are welcome into the Arena. Please inform the venue in advance of the event via this form and provide proof that any dog is registered with an organisation that is a member of Assistance Dogs UK. Venue satff will discuss suitable locations where your dog can stay with you throughout the show.
Please be aware that the show environment can be very busy, loud and often features flashing lights and atmospheric effects, we do ask you to consider whether this environment is suitable for your assistance dog. We recommend bringing hearing protection for your dog.
Medical equipment
Customers who need to bring any medical equipment, medicines or a small amount of food/drink with them to an event to manage a medical condition are asked to make this known to the venue prior to arrival by contacting the customer service team, at least 48 hours in advance of the show. Late requests may not be possible to accommodate at short notice.
When contacting the team relating to a medical condition please provide the following information.
a) the name of the person requiring to bring medication.
b) details of the type of medication.
c) details of medical equipment (eg; oxygen, epi pens, needles, etc).
This is to avoid any security related concerns to allow you enjoy your experience.
Please note that the venue does not provide wheelchairs for hire and customers needing mobility aids should provide their own.
The seats in the auditorium are of a standard width and suit the vast majority of patrons. If you have any specific needs or requirements and require any extra assistance regarding seating arrangements, the Box Office team are always happy to help, whether that is in advance of the event or on the day.