Venue access informationUpdated 4 hours ago
Accessibility
G Live prides itself on being a welcoming and accessible venue for all visitors. The venue will always endeavour to support all patrons to access and enjoy their events. Below you can find a variety of information to help you plan your visit.
For Access Enquiries contact the venue at: [email protected]
Personal Assistant Policy
G Live offers a complimentary personal assistant ticket to all shows and workshops for patrons with a variety of access requirements (subject to availability/verification may be required). These can be booked by phone or in person.
Building Specifics
All areas of G Live, both backstage and front of house, including The Glass Room and Seminar Rooms, are totally wheelchair accessible to both patrons and staff.
If you would like to familiarize yourself with the venue before visiting, please email [email protected] for one of the venue's visual stories.
Wheelchair access to the building is available from both the Main Entrance on London Road and the side entrance from the Car Park.
The main entrance is accessed from London Road and leads directly into the main foyer, which is all on one level. There are automatic doors. Ticketing is located immediately in front of the main doors. The counter, as with all the venue's service points, has a wheelchair-accessible section. To the left is the Café Bar seating area, on the same level as Ticketing and the circle auditorium access. There are 21 steps leading down to the Bellerby Studio and to the main auditorium stalls. Alternatively, there is a customer lift in the foyer. There are also a number of wheelchair-accessible lavatories on all levels – please see signage or ask a member of staff for help.
Stalls, Lower Foyer & Bars
There are two bars at the stalls level and both are accessible by wheelchair from the stalls entrance or by lift from the main foyer. Both bars have a wheelchair accessible counter. There are a number of wheelchair-accessible lavatories on this level– please see signage or ask a member of staff for help.
Wheelchair Seating in the Auditorium
There are eighteen Wheelchair spaces available in the auditorium (twelve in the stalls and six in the circle). If you require a wheelchair space please contact the venue directly. Personal assistants receive a complimentary ticket. Wheelchairs can be provided for users to transfer to their auditorium seat; please let the theatre staff know at the time of booking if you require this service.
Hearing Loops
The main auditorium is equipped with the Auri Audio System. Bluetooth hearing aids can be paired directly to the device. If this is not available to you then the venue can provide headsets which can be collected from the welcome desk in the main foyer.
Bellerby Studio
The Bellerby Studio is located on the lower ground floor. Access to the Studio is via the side stalls entrance at ground level or via lift from the main foyer. The studio is equipped with a Sennheiser infra-red system. There are eight headsets available from the cloakroom. Please let theatre staff know when booking if you will require one. There are no fixed amount of wheelchair spaces in the Studio because of the configuration of the space – please enquire when booking your show.
Assistance Dogs
Assistance Dogs are welcome in throughout the venue. If you would like to take your Assistance Dog into the Main Hall or Bellerby Studio Theatre please inform staff when booking and a complementary adjacent seat will be reserved for your animal.
If you are blind or visually impaired and would like to attend with a personal assistant, please contact the ticket office. If you would like to visit the space when performances are not taking place to look at the wheelchair places available in the auditorium arrangements can me made with the duty manager to allow this. Please contact Ticketing in the first instance.
Photosensitivity and Respiratory Conditions
For any performance containing strobe lighting, flashing lights, pyrotechnics, haze/smoke, and/or loud bangs/explosions, a notice will be displayed in all public areas, as well as on the doors of the relevant space. Ushers and House Managers will also be aware of this content. If this is likely to be a concern for you or members of your party, please consult with a member of staff on arrival.
Sen Needs / Sensory Processing / Autism And Asperger’s
G Live understands that coming into a busy live entertainment environment can be overwhelming for patrons who have additional sensory needs. The theatre have worked with local families to produce a G Live social story, which can be downloaded below before your visit, or collected from the ticketing desk on arrival. This helps explain how G Live operates, and what to expect during a visit to the venue.
G-Live have a number of sets of cans available from the ticketing desk, and will display notices prior to any performances containing strobe lighting, flashing lights, pyrotechnics, Haze/Smoke, and/or loud bangs/explosions.
Early Entry Tours
If you are a parent and have booked your child onto one of our holiday workshops, it is possible to arrange an early entry tour. A member of staff lead will show you around the building, explain how the day will work, and introduce you to the lead practitioner for the day. Please contact the venue if you would like to arrange an early entry tour.
Access Specific Performances
G Live is committed to ensuring its programme remains accessible, and diverse and is reflective of the audience that comes to see it. G-Live holds access-specific performances, including relaxed performances and BSL interpreted performances, throughout the year. Please check specific show pages or contact the access team for more information.
Brochures
Brochures are available in large print upon request. Please contact [email protected] for details.