AccessibilityUpdated an hour ago
BOOKING
To book accessible seating tickets via phone, please contact the venue Box Office team on 0808 164 4616 (this is a free phone number). This line is open 9am-6pm on Monday to Saturday.
You can also contact our box office team via the venues Accessibility form link.
Motorpoint Arena accept the Access Card at point of booking to ensure a smooth and easy booking experience and recommend signing up to this service via the access card website.
For customers who do not have an Access Card, the venues customer service teams will request proof of eligibility for accessible seating and free companion tickets.
Accessible tickets can also be booked in person via the venues box office desk. This can be located on Bolero Square at the front of the venue and is open from 12pm on event days only.
ACCESSIBLE SEATING
The Motorpoint Arena Nottingham is fully accessible with flat access, lifts to all floors, and automated doors in most areas.
Accessible seating is available within the arena bowl and Hospitality Suites. Alternating blocks have easily accessed viewing platforms where wheelchair users, companions and customers with mobility issues can enjoy excellent views of the stage.
These seats are situated in open areas and on the same level as the concourse, so there are no steps to navigate. All accessible seating is located near exits and toilets.
Other seating is available in other areas of the venue for those who do not mind using steps.
LIFTS AND WHEELCHAIR ACCESS
Lifts operate to all floors within the venue and are wide enough to accommodate a standard wheelchair.
TOILETS AND CHANGING PLACES FACILITY
Accessible toilet facilities are within easy reach of any location inside the venue, as well as a dedicated Changing Places facility.
Located on Level 3 of the venue and accessible via the main foyer lifts, the Changing Places facility includes the following facilities:
A mobile height adjustable changing bench
A ceiling track hoist system to lift people between wheelchairs and the toilet/changing bench
Enough space to ensure the bench and toilet can be approached from either side
This facility is located on Level 3 and is available from 9am to 11pm. During the hours of 9am to 7pm please contact the venue Box Office desk located on Level 2 before using this facility. During the hours of 9pm to 11pm please contact the nearest member of staff before using this facility. A RADAR key is available upon request.
MEDICAL REQUIREMENTS
Customers who need to bring medical items with them to an event are asked to make this known to the venue prior to arrival to avoid any security related concerns and allow the venue to ensure you enjoy your experience.
Please note the venue does not provide wheelchairs for hire. Customers should provide their own mobility aids if required.
Should you wish to discuss a medical or accessible requirement, please contact the venue customer service team on 0808 164 4616 or via their Accessibility form link.
BSL
The venue offers a bookable BSL service for most shows held at the arena, for more information check the event page for the event you are looking to book for. Interpreter services can be provided on request when booking tickets. Please allow the venue four weeks’ notice prior to the event date.
HEARING ASSISTANCE
A hearing assistance system is installed within the main arena bowl for customers with a hearing impairment. This is accessed via an infra-red headset available from the Box Office during events. Please note customers will be asked to sign out a headset which is to be returned at the end of the show to a member of staff and the hearing assistance system is only available in certain seating locations.
The venue also offers a hearing loop that can be connected to a hearing aid, in selected seating locations. These need to be booked in advanced so that the venue can ensure the hearing loop is working correctly in your chosen seat.
If you require the hearing assistance system or hearing loop, please contact the venue box office prior to making your booking so that the venue can ensure the service is available from your seats. If you have already made your booking, please note that the venue may need to move you to an alternative seating location, subject to availability, to ensure you can access this service.
ASSISTANCE DOGS
Assistance dogs are welcome at the venue, but please be aware that noise levels can be high during some events. At the time of booking please let the venue Box Office team know if an assistance dog will be accompanying you to the venue. Please note the venue do not take responsibility for any assistance dogs and ask that the dog remains with or in sight of the owner.
SENSORY TOURS
For customers that need to familiarise themselves with the venue before attending an event, please contact the venue Box Office team via their Accessibility form link to arrange a suitable time to visit.
BRAILLE
Braille copies and large print versions of the venues terms and conditions are available upon request from the venue Box Office.