Access InformtaionUpdated an hour ago

First Direct Bank Arena, Leeds, has been designed to be accessible to everyone. When booking, please make the venue staff are aware of any access requirements to ensure they can secure the most suitable seats/location for you.

If you would like to contact the venue about booking accessible tickets, or nay other query regarding accessibility, please contact their Accessibility Team by: 

phone: 0113 877 8297

email: [email protected]

Access bookings

Access customers who have a Nimbus care can book tickets online via the AXS.com website or by calling the accessibility line at 0113 877 8297. This is open Monday to Friday, 9am to 5:30pm.

Acess customers who don't have Nimbus card must have either an Access Card or a Digital Access Pass (DAP), which is FREE and can be applied for by clikcing HERE. 

All front entrance points including the Box Office are accessible and are staffed throughout the event by venue safety stewards who are there to help all customers. 

Lifts and escalators are installed to aid accessibility.

Wheelchairs are available to borrow on entry for short distances to your seat (subject to availability)

The Accessible Entrance is to the right of the main doors; the queue here is often quieter than the main entrance, and it’s the closest entrance to the lift.

If you require assistance from the Box Office, this opens one hour prior to the doors opening time. This is located to the left of the venue when viewed from the front. There are also Venue Hosts working on show days who are located outside the arena and available to assist. 

This document shows key internal areas of the venue, helping you plan your visit and move around with confidence: CONCOURSE MAPS 2026

A radio-frequency induction loop is installed which gives coverage throughout the arena. Customers are advised to go to the Information Desk, which is in the main atrium by the main doors, on arrival for a receiver.

Customers that require a BSL interpreter, audio description, or other facilities of this nature can request one by contacting the first direct bank arena accessibility team at [email protected] as soon as possible and the arena team will endeavour to make those arrangements.

Personal Assistants 

Personal Assistants must be able to assist the guest they are attending with to leave the building in an emergency. They are expected to attend to the guest in a reasonable manner at all times and be able to meet the guest’s access requirements at all times during the event.

Assistance Dogs

Your assistance dog is welcome to stay with you in your purchased seat as long as it can fit under the seat and does not block walkways. If more space is needed, we can move you and your assistance dog to an accessible platform area to provide greater comfort, subject to availability. If you prefer, our staff will happily look after your assistance dog at our Info Point during the event, we have a water bowl, rope, and waste bags available.

The venue also welcome other trained assistance dogs such as Emotional Support Dogs. 

Note: Pet dogs are not permitted in the venue.

If you are bringing an Assistance Dog along with you please contact us in advance, and we will be happy to help with arrangements that suit your needs.

There is an accessible viewing area at the rear of level 1 seating blocks.  These areas are ideal for wheelchair users or guests who require step-free access, or additional space. Accessible toilets are also located close to this area.  Ambulant tickets are standard seats with a limited number of steps. 

A Changing Places Toilet is provided just off the ground floor concourse. This is a facility for people with multiple disabilities, who need extra facilities and to allow them to use the toilet comfortably. The Changing Places Toilet incorporates a height-adjustable adult-sized changing bench, a tracking hoist system, a height-adjustable basin, a centrally-placed toilet, adequate space for a disabled person and up to two companions, and a large waste bin. The Changing Places Toilet is locked using a RADAR lock. Please note that a sling for the hoist system is not provided. Further information on this facility can be provided if required.

In partnership with Leeds City Council and Colostomy UK regional groups, we have taken steps to ensure that guests with a stoma have access to appropriate, private, and comfortable facilities during their visit.

We now offer stoma friendly accessible toilets on every level of the arena. Each nominated toilet is clearly marked with a #stomafreindly sticker and includes:

• A full-length mirror to assist with visibility and care

• A shelf for storing medical supplies or personal items

• Hooks for bags, clothing, or accessories

• Stoma-friendly sanitary bins, designed with discretion and hygiene in mind

External food and beverages are not permitted to be brought inside the arena unless you have a valid medical exemption or need to bring baby milk.

There are no priority queues for any kiosks or stands, but please speak to a member of staff if you struggle with queuing and require any assistance.

If you require bringing in certain food due to a medical condition, then the venue kindly ask that you apply for a medical exemption. To do this, simply complete the Accessibility Request Form by cliking HERE.

There is a dedicated quiet space Sensory Room next to the Black & White Lounge. Please ask a member of the team if you require assistance. This room is equipped with sensory equipment, should it be required, including low lighting, soft seating, and fidget toys. 

Foam Ear Plugs are available from our information desk should they be required, please just ask a member of the team. There are also a limited number of Ear Defenders available for hire.