Access informationUpdated 2 hours ago
P&J Live prides itself on being accessible to everyone.
You can speak to the venue on 01224 469297 with your seating requirements or email them for any specific information at [email protected].
P&J Live's Accessibility Guide can be found in it's entirety by clicking here.
All entrances at P&J Live have level access that lead onto lifts and escalators for those that need them.
Parking
Blue Badge is subject to availability on a first come first served basis. Accessible parking is available in both the overground and subterranean car park levels. When entering via the subterranean car park, accessible customers may utilise the VIP entrance to avoid queuing. Accessible customers entering from the overground car park on the main piazza may also utilise the VIP entrance at the main doors to avoid queuing. If you need any assistance, please speak to a member of staff on arrival.
Queuing
If you have difficulty queuing, please speak to a member of staff on arrival at the entrances, they’ll be happy to arrange priority entry for you when the venue doors open.
Changing Places Facility
There is a a Changing Places Facility on the main concourse level - this facility provides a spacious environment that is safe, clean, comfortable and accessible to all who require it.
Accessible Seating
There is accessible seating available on all levels of the building, including within the main arena for concerts and shows. Locations will vary depending on the show layout.
All general tiered seats, Blocks 101-116 do require going up or down steps to access them.
The balcony level, Blocks 201-210 can be accessed by using the lift and no stairs are required for Row A, however, the use of stairs is required for Rows B-D
Hearing Assistance
If you have any specific requests for performances such as use of a Hearing Loop, British Sign Language Interpretation and Captioning please contact the venue via email [email protected] Induction loops are available for all events and can be collected at the venue box office (which opens 1 hour before doors open and has a low level counter). To allow time for any requests for reasonable adjustments please allow 4 weeks' notice before the event date.
Assistance Dogs
Assistance dogs are welcome but please take note of event details for any content warnings that may impact a service animal.
At the time of booking please contact [email protected], if an assistance dog will be accompanying you to the venue. The venue do not take responsibility for any assistance dogs and ask that the dog always remains with the owner. However, please note they might not always be able to stay in the arena depending on the event format; in that case, they will try their best to provide a best alternative option.
Medical Equipment
Customers who need to bring medical items with them to an event are asked to make this known to the venue prior to arrival to avoid any security related concerns. Remember to include as much information as possible stating the event you are attending and your requirements. [email protected]
Toilets
Unisex accessible toilets can be found on all levels of the venue. Please speak to a member of staff or check the venue toilet map if you have any trouble locating the nearest.