Access informationUpdated 2 hours ago
The M&S Bank Arena Liverpool has been designed with accessibility in mind, with designated drop-off points and accessible seating spaces, as well as wide corridors and doors.
The venue boasts over 100 accessible tickets in level access dedicated bays, with seats for friends and personal assistants, space for guide dogs and excellent views of the stage too. The floor seating is, however, on a lower level and customers will need to use steps to reach it. The Auditorium, the intimate theatre-style venue at Liverpool Experience Campus also offers over 20 level-access seating bays, which can easily accommodate wheelchairs if the venue are informed in advance.
Customers with specific seating and access requirements can purchase tickets directly via M&S Bank Arena’s in-house box office by calling the main venue ticket hotline number - 0344 335 0437. You can also make ticket enquiries by emailing our Customer Care team at [email protected]
The friendly team will also be able to provide advice on the best seating option for your specific access requirements, as well as providing guidance on accessible viewing areas, steps and all other accessible seating requirements. The on-site Box Office is located at ground level on the cityside of the venue and has purpose-built low level counters.
Assistance dogs are welcome at the M&S Bank Arena Liverpool.
Hearing induction loops are available on request.
If you require British Sign Language, captioning or audio description then please reach out to [email protected] as early as possible before the event you are attending and the team will try their best to assist.
There are seven accessible toilets in the M&S Bank Arena and a further eight in The Auditorium Liverpool. These facilities are available on every level of the venue.
There is also access to a Changing Places available in the Exhibition Centre Liverpool, the Arena's sister venue next door. Access to this facility in the adjoining building is a level-access, short walk away from the M&S Bank Arena. This route is under cover and our stewards are happy to help you get there.
The Changing Places Toilet facilities include:
• a height adjustable adult-sized changing bench
• a tracking hoist system, or mobile hoist if this is not possible.
• adequate space in the changing area for the disabled person and up to two carers
• a centrally placed toilet with room either side
• a screen or curtain to allow some privacy
• wide tear off paper roll to cover the bench
• a large waste bin for disposable pads
• a non-slip floor
Please note, staff are unable to assist within the Changing Places toilet.