Access informationUpdated an hour ago

Venue access

Entrance to the venue is via the external stairs which take you up to the concourse - for customers that require assistance with stairs there are lifts located on the ground floor Entries B & C plus an external ramp located Blue side of the building close to Entry C.

The Utilita Arena, Sheffiled, is an CredAbility Verified Accessible venue and accepts the Access Card.

Hearing Assistance 

Hearing assistance is offered via the Sennheiser Tourguide 2020-D system. This transmits an audio feed of the event using FM radio frequencies. Due to the limited number of devices we strongly recommend you book in advance. If you require a headset please make this known at the time of booking your event ticket. You can book a headset via by contacting the access team via the information email below. 

Assistance Dogs

Assistance dogs are permitted into the venue and pass outs will be provided if the customer requires in order for toileting etc. If you wish to bring an assistance dog please call the Accessible booking line on 01142 56 55 93 and a member of their team will allocate you the most suitable seating available. Or alternatively please email the Customer Services Team.

British Sign Language (BSL) interpreter

If you require a British Sign Language (BSL) interpreter for one of the arena's events, please contact thier team as early as possible so that arrangements can be made. To ensure your request is accommodated, customers are aksed to notify the venue directly at least 6 weeks before the event. If the event is less than 6 weeks away, please inform the team at the time of booking so that they can make every effort to arrange appropriate services.

Accessible toilets

Accessible toilets are available throughout the venue. RADAR locks are used and keys can be obtained from various locations/staff around the venue including:- Information Kiosk on Green Concourse, Arena Club, Utilita Lounge & Entry B Reception. You can also ask any steward or cleaning staff who will be able to assist and direct you to the closest suitable toilet. If you have your own RADAR key please feel free to bring it with you.

Ear Defenders 

Ear Defenders are available however please do request these in advance so they can be reserved and collected from the Information desk on green concourse.

Seating

The Arena's seating areas offer excellent stage views and are designed for wheelchair users, companions and customers with with limited mobility. These seats are conveniently located on the same level as the concourse, eliminating the need to use steps.

Accessible seating is positioned near exits and toilet facilities for added convenience. Ambulant tickets are also available, these are standard seats with a limited number of steps. 

Booking tickets
To book Accessibility tickets please call the dedicated Accessible booking line on: 01142 56 55 93

Phones lines are open Monday to Friday 10am to 4pm.

The following documents are accepted for a free companion/ carer ticket.

• DLA award - any rate
• PIP award - any rate
• Carers allowance – along with Attendance Allowance
• A nimbus Access Card with the+1 symbol
• Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse.
• Blind or partially sighted registration certificate (BD8 or CVI certificate)
• A personal letter from the GP, community nurse or social worker
• War Pensions Mobility allowance
• Recognised Assistance Dog ID card

If you do not have any of the above evidence but wish to apply for the above access facilities, please contact thew access team and let them know why you require them. This will be judged on a case-by-case basis. 

If you are deaf, have hearing loss or have a speech impairment, Relay UK can connect you to a relay assistant to make a phone call to the venue's accessibility team to book on your behalf. By simply downloading the app and linking it to your phone number, you can use the relay service on your smartphone, tablet or PC. This is a confidential relay service and a Relay Assistant will speak, or type what you're saying to the person at the other end of the line.

It’s free to use the Relay UK service. You will only pay your normal charges for any calls you make. Check with your phone provider for more details.

For customers who need to familiarise themselves with the venue before attending please email the Customer Services Team.

For large print or easy read versons of the venue's accessibility information please contact the venue on 01142 56 55 93 to arrange.