Access Information (The Other Palace, London)Updated 2 hours ago
To book access tickets in person:
The Box Office desk is located in the foyer on the left side and has step-free access via the main entrance on Palace Street
By Email:
By Phone:
020 7087 7966
Personal Assistants
Customers with access requirements who require continuous support throughout their visit in order to be able to attend may obtain a Personal Assistant ticket at no additional cost.
Assisted Listening
The Other Palace uses the Sennheiser Mobile Connect app for assisted listening options. If you would like to use the system and your hearing aids connect to your iPhone via Bluetooth, once you have the app you are ready to go! If your hearing aids do not connect via Bluetooth, or you have an Android phone, please bring a pair of headphones with you (over-ear wired headphones are best), or if you are unable please enquire at the Box Office about hiring a pair for the duration of the performance.
Please ensure that your smart device is fully charged, and you arrive with plenty of time to get the connection instructions from the Box Office. The system will work in all areas of both the Main House and Studio.
If you have any questions or concerns, please contact the Box Office at [email protected].
Mobility
Our Studio is 36 steps down from ground floor level. The Studio Floor and Upper Gallery levels are step free and can be accessed via lift, and at request we can offer an alternative route to the Gallery involving less steps (4 steps down).
Seat Dimensions
Width: 40cm
Depth: 47cm
Arm to arm: 55cm
Back: 61cm tall