Access information. (Criterion Theatre, London)Updated an hour ago
The theatre staff are available to assist you. If you cannot find the information you require here or if you would like help in planning your visit, please contact their box office team on 0207 839 8811 or via email [email protected].
Wheelchair and level access
The Criterion Theatre auditorium is situated below street level with step free access only available to the Upper Circle.
The Dress Circle is one further level down and the Stalls three levels below Jermyn Street level, and four floors below Piccadilly Circus.
From the main entrances on Piccadilly Circus there are 23 steps down to the Upper Circle, 32 steps down to the Dress Circle and 54 steps to the Stalls. There is currently no lift facility in the Grade II listed building. We can offer alternative access via our fire exit stairways to all levels from Jermyn Street upon request. Although there are still steps to the Stalls and Dress Circle levels, they are reduced in number and supported by a handrail.
Please contact the box office on 020 7839 8811 or email [email protected] if you require a wheelchair space and access rate information.
Hearing systems:
Box Office/Foyer: There is an induction loop system available in the foyer for the Box Office.
Auditorium: There is e a Sennheiser infra-red hearing system that works in all parts of the auditorium.
How To Use the Sennheiser Infra-red Hearing System:
Upon arrival let any of the Front of House team know that you would like to use the Sennheiser system.
There are then have two options available to you;
A Sennheiser receiver that you would use alongside your hearing aid. Switch your hearing aid to the T position, and then wear the receiver necklace to enable the system to communicate with your hearing aids. You have adjustable volume control and the staff member will ensure it is set to the correct channel for you.
A Sennheiser in ear headset, with no hearing aid required. You have adjustable volume control.
In the unlikely event that you should experience any problems with using your Sennheiser system please let any member of the Front of House team know and they will be happy to assist you.
In line with safety protocols all headsets and receivers are sanitised prior and after customer use.
Assistance Dogs
Assistance dogs are welcome. For ease of access and comfort, we recommend purchasing a seat at the end of a row. Alternatively, we can provide a dog sitting service during the performance. Please contact the Box Office on 020 7839 8811 or at [email protected] for further information.
WCs
There is an accessible lavatory on the Upper Circle level, with step free accaess from Jermyn Street. Additional facilities are available on Dress Circle level including ambulant cubicles..
Parking
For information about blue badge parking in Westminster please visit www.parkingforbluebadges.com
Our nearest Q-Park car park is at Whitcombe Street, Leicester Square.
The Society of London Theatres and Q-Park offer a discounted Theatreland parking scheme offering 50% discount. Details of participating car parks and how to obtain the discount are available via the website:
Society of London Theatre (q-park.co.uk)
Please note: book your parking in advance of your visit to qualify for the discounted rate.